Dynamics 365 Senior Business Analyst

This is your job:

• Advice on a CRM vision and roadmap based on added value to the client's business strategy
• Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes
• Moderate Envisioning Workshops to ensure future value add of the platform for the client
• Support and advice for the Product Owner and Stakeholder of the client
• Documentation of the processes and the proposal for the functional solution architecture
• Taking care of the right user adoption concepts incl. Change Management and Training
• Presentation of the functional and technical requirements to the customer
• Link between the department and the project/development team
• Facilitation, implementation and documentation of requirements workshops
• Advice on setting up the backlog for (technical) work packages
• Configuration & light Customizations of the System

Your qualifications:

• 4-5 years practical working experience
• Knowledge of the following modules is an advantage: Microsoft Dynamics 365 CE (Customer Insights Journeys, Customer Service, Sales, Field Service), Contact Center Power Platform Configuration & Implementation Microsoft Dynamics/ Power Platform certification is an advantage
• Knowledge in GenAI & Copilot is an advantage
• Requirement Engineering (certification is an advantage)
• Product Backlog Management (DevOps, Jira)
• Agile project methodology
• Ability to deal with conflict and goal-oriented communication (in German and English)
• Process thinking
• Moderation skills
• Management of the customer on business process owners
• Solution-oriented approach
• Clear and simple communication of relevant technical details
• High degree of self-organization
• Structured approach and flexibility

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview