At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

As a IT Support Representative, you will be the first point of contact for our customers employees.

You'll help them resolve technical issues, answer questions, and ensure their experience is smooth and positive.

This position is remote you'll only need to come to the office occasionally for training sessions or customer visits.

This is your job:

• Receive, analyze, and resolve customer requests via email, ticketing system, and phone
• Troubleshoot technical issues and determine the best course of action for a quick and effective resolution
• Provide accurate and up-to-date information to customers in a clear and professional manner
• Focus on customer satisfaction and ensure every interaction ends with a positive experience
• Collaborate closely with your team members to deliver consistent, high-quality support
• Communicate solutions in a way thats efficient, personal, and easy to understand
• Handle customer problems with empathy, professionalism, and patience

Your qualifications:

• Very good command of German and English (B2/C1) youll communicate with customers employees in both languages
• Strong communication and problem-solving skills you can listen, analyze, and respond clearly
• Ability to grasp technical issues and find practical solutions, even with limited information
• Organized and detail-oriented you follow established procedures and keep track of multiple requests
• A genuine interest in technology and IT support
• Team player with a positive attitude and empathy toward customers
• Basic knowledge of Microsoft 365 will be considered as an advantage
• Previous experience in a technical support or customer service role is an advantage, but not required well provide full training!

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview