The ServiceNow Consultant will be responsible for implementing, customizing, and providing ongoing support for the ServiceNow platform. This role will involve collaborating with cross-functional teams to identify and implement solutions that meet business requirements and enhance the overall efficiency and effectiveness of the organization's IT service management processes.

Description of the role

• Configuring and customizing the ServiceNow platform to meet specific business needs and requirements.
• Collaborating with stakeholders to understand business processes and identify areas where ServiceNow can be leveraged to improve efficiency and automation.
• Designing and implementing ServiceNow workflows, forms, and integrations with third-party systems.
• Providing ongoing support and maintenance for the ServiceNow platform, including troubleshooting and issue resolution.
• Conducting regular audits and assessments to ensure the ServiceNow platform is optimized and aligned with best practices.
• Training end-users and stakeholders on the use of the ServiceNow platform and its capabilities.

QUALIFICATIONS:

• Proven experience in configuring and customizing the ServiceNow platform, including ServiceNow ITSM, CSM or FSM. More than one is a plus.
• Strong understanding of ITSM and CSM processes and best practices.
• Ability to translate business requirements into technical solutions within the ServiceNow platform.
• Experience in working with distributed Near Shore teams
• Experience with scripting languages such as JavaScript for ServiceNow customization and development.
• Experience with SPM, HRSC is a plus
• Excellent problem-solving skills and the ability to troubleshoot complex issues within the ServiceNow environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow CSA, CSM and other certifications are highly preferred.
• Minimum of 3 years of experience in implementing and supporting the ServiceNow platform in an enterprise environment.

• Languages: Fluent in German and English

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview