At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

This Technical Support Engineer role is responsible for delivering advanced technical assistance across a complex SaaS platform used by global customers. The position involves deep troubleshooting of issues related to APIs, integrations, data, and web technologies, ensuring fast and accurate resolution. You will collaborate closely with Product, Engineering, Customer Success, and Support teams to resolve incidents and drive root‑cause analysis. The role also contributes to documentation, internal processes, and continuous improvement initiatives within a 24/7 and on-call support model.

This is your job:

• Provide advanced technical support to customers and internal teams across the platform.
• Troubleshoot complex issues involving APIs, logs, integrations, and cloud‑based environments.
• Act as an escalation point for Customer Success, Sales, Product, and Development teams.
• Investigate incidents, perform root‑cause analysis, and support resolution across teams.
• Maintain and improve internal Knowledge Base articles and best‑practice documentation.
• Create, prioritize, and track escalation tickets for Engineering.
• Contribute to improving technical support processes and the impact of Tier 2 operations.
• Serve as a product expert and advisor to internal stakeholders and customers.
• Support rotating 24/7 operations, including nights, weekends, holidays, and & on-call.

Your qualifications:

• 2+ years of experience in technical support, QA, data analysis, development, or technical account management.
• Strong experience with SaaS platforms and production environments.
• Ability to debug issues using APIs, logs, and cloud infrastructure.
• Working knowledge of HTML & JavaScript for troubleshooting client‑side web behavior.
• Experience with SQL querying and data management.
• Familiarity with web technologies, networking concepts, and integration patterns.
• Experience working directly with customers in a technical setting.
• Structured, process-oriented approach with the ability to multitask and work independently.
• Quick learner with the ability to understand new technologies fast.
• Advantageous: Digital advertising experience; background in QA or web development; experience with APIs; knowledge of the AdTech industry.
• Comfortable working in customer service-oriented environments.
• Creative, outside‑the‑box problem solver.

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview