At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

Penetration testers typically need a combination of technical and soft skills in order to be successful in their role. Some of the most important skills for a penetration tester/analyst include:

This is your job:

• Analysis and interpretation of data, analyze results using statistical techniques
• Scanning through data generated by various operational data sources to develop meaningful insights
• Provide decision support through development of processes, tools, reporting and complex data analytics
• Analyze and interpret metrics, communicate findings and make appropriate recommendations to decision makers; format, extract and manipulate data to support analysis
• Perform analysis of applications, operating systems (Windows/Mac), database layers, perform source code reviews, tests, apply system vulnerability assessment scans, leverage web, application, operating systems tools.
• Perform application analysis on both native and web-based pc and mobile applications, including those of mobile platforms (iOS and Android)
• Configure, troubleshoot, and perform web and database setups and scans
• Analyze the results of network tests, monitoring, and miscellaneous troubleshooting activities
• Run diagnostics and perform system updates to ensure devices are up to date and running properly
• Assist in identifying and maintaining proper use of licenses and tools
• Stay abreast of newer trends in tools and technologies for web and mobile applications
• Advise on deployment strategies for new features and components, assessing if rollout plans are safe, progressive, and reversible
• Monitor third-party software versions and release notes and recommend upgrades and patches, as necessary
• Manage day-to-day operation of help desk
• Manage internal client communication channels (help desk site, email, phone, chat etc.)
• Assist clients with issues related to the use of the relevant application and provide resolutions.
• Track requests and tasks from initiation until closing. Maintain detailed troubleshooting logs and ticketing status in the client's ticketing system
• Maintain records of clients, FAQs, issues, and all other types of requests.
• Collect, compile and analyze data, and prepare reports on an ongoing basis.
• Coordinate with development and QA teams to ensure reported issues are fixed and communicated in a timely manner.
• Work with clients, information architects, project managers and designers to identify application and program management process improvements and pain points
• Work with designers and developers to configure applications.
  Participate in User Acceptance Testing, track and manage issues/bugs reported by users or internal clients during User Acceptance Testing.
• Evaluate, classify, and prioritize enhancement requests.
• Handle communications and manage expectations around essential CMS information, guidelines, and processes
• Facilitate communications among IT teams.
• Conduct surveys to improve the quality of service for help desk.
• Analyze application design and performance metrics and propose improvements

Your qualifications:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field
• Role Specific Experience in IT, hands-on troubleshooting and client support experience
• Extensive experience as a Data Analyst
• Experience in training and coaching, support to application development.
• Extensive experience with various system development lifecycle methodologies and tailoring the artifacts to those methodologies
• Enterprise software implementation experience
• Understanding of TCP/IP, Ethernet, OSI model, layer 2 and layer 3 concepts
• Understanding of Windows OS, applications and administration, Windows Registry, File system, Active Directory, Microsoft products, O365, Web platforms, SharePoint, etc.
• Hands-on knowledge of Network Packet Analysis
• Strong understanding of Networking and Operating systems concepts
• Good understanding of English language
• Any related security assessment certificates are considered a plus.
• ITIL Certification is a plus
• Cisco DevNet certification is a plus

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview