Resident Liaison Officer

DigiKape Resourcing is a leading recruitment agency, specialising in filling ad hoc shifts and providing temporary and permanent placements in the social care industry for both public and private sectors. We are looking to place a Resident Liaison Officer in Sutton.

JOB PURPOSE: 

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

DESCRIPTION OF DUTIES: 

The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties:

• Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
• Liaise with and set the standard for contractors and their RLO (and where appropriate consultants) engaging with residents.
•  Take an active role in developing, agreeing and managing the residents consultation plan for individual projects.
• Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
• Coordinate the temporary or permanent re-housing of residents, where necessary.
•  Advise Project Managers of the likely effects of capital works on residents.
• Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
• Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
• Ensure that insurance claims and other claims submitted by residents are processed efficiently.
•  Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
• Participate in the development of capital projects, as a project team member.
•  Advise Project Managers of any issues which may affect the project.
•  Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.
•  Design and carry out social surveys prior to the commencement of major projects.
• Establish and maintain a customer feedback/complaints procedure for each project.
• Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.

Candidates must have previous Resident Liaison Officer experience,  if the CV cannot evidence a track record as a Resident Liaison Officer candidates will not be considered for this role.

To be considered please apply to this advertisement with your CV or send it directly to DigiKape at info@digikape.co.uk clearly stating the job role and location/ area being applied for.

To discuss this opportunity further please get in contact with us directly on 03333396737 or email info@digikape.co.uk.