Client Success Manager

Location: Paragon City, Lahore (Onsite)
Timings: 10:00 AM to 7:00 PM
Compensation: Market-competitive salary + performance bonuses

Key Responsibilities

-- Lead and manage the customer success process for new and existing clients.

-- Drive onboarding and platform implementation, ensuring seamless adoption.

-- Build strong client relationships through proactive communication and support.

-- Monitor customer engagement, usage trends, and satisfaction metrics.

-- Conduct regular follow-ups, training sessions, and success reviews.

-- Identify risks and opportunities to improve customer retention and satisfaction.

-- Collaborate with the product and engineering teams to relay customer feedback and contribute to platform improvements.

-- Resolve customer issues promptly and ensure a smooth operational experience.

-- Prepare performance reports and success insights for internal teams and leadership.

Requirements

-- 3 to 5 years of experience in Customer Success, Account Management, Client Services, or Software Implementation.

-- Experience with SaaS, software platforms, or healthcare tech (preferred).

-- Strong communication, relationship-building, and problem-solving abilities.

-- Ability to manage multiple accounts efficiently and handle client expectations professionally.

-- Customer-first mindset with a proactive approach to challenges.