Bi-Lingual Customer Service Executive( Maternity Cover)

Diamond Search Recruitment are delighted to be supporting our client in their search for a Bi-Lingual Customer Service Executive (Maternity Cover)  to join their growing business based in Dartford, Kent.

Managing various OEM businesses within the commercial vehicle and mobile machinery markets via their national distributor network to over 80 countries worldwide, our client is a founder and innovator of sensing and monitoring systems that have helped save countless lives across the globe for over forty years.

Key Responsibilities:

To provide an exceptional level of customer service and process information in response to inquiries, concerns and requests about product and services.

Additionally, you will support related Business Development Managers to grow existing business streams and develop new business opportunities

• Dealing professionally, empathetically and efficiently with incoming overseas/ export telephone orders, queries and complaints.
• Use customer contact, as appropriate:
• To learn more about the customer’s business and better understand needs and requirements.
• To introduce new product initiatives.
• Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
• Handling of customer pricing, stock and product technical or application queries.
• Processing of customer returns.
• Teamwork with field sales teams in support of customer in order to meet sales targets. Including:
• Providing quotes and documentation as required
• Support and arrangement of vehicle fittings
• Actively seek customer opinions of products and services and feedback internally to relevant stakeholders to enable continuous improvement.
• Maintain core system (NAV) and other systems to ensure records are in order.
• Translation of documents/letters for customers or internal departments.
• To provide credit control support to the Group 
  

Experience and Skills

• 3+ years proven customer services experience
• International experience
• Professional Customer Services Training
• Higher Education Qualifications
• Bi-Lingual - Fluent in English and at least one other European Language
• Strong organisational and time management skills
• Use and development of customer services systems
• Effective inter-departmental worker
• Takes full responsibility for the quality of own work
• Creative problem solver
• Strong customer orientation
• Flexible approach, able to handle multiple projects and prioritise accordingly to meet deadlines and targets
• Team player

Our client offers a Competitive benefits package, including:

• Generous Bonus Scheme
• Gym Membership
• Eye Care Vouchers
• Employee Assistance Programme
• Pension
• Training and Development

If this sounds like the perfect job for you then apply today!

Diamond Search Recruitment is acting as an employment agency regarding this vacancy.