Sr. Manager, Analytics

Location: Buena Park, CA or Ft. Lee, NJ

SUMMARY

We are seeking a strategic and hands-on Sr. Manager, Analytics to lead our data and analytics function, driving insights that shape brand, operations, and customer experience strategies across our growing restaurant business. This role will transform raw data into actionable recommendations that improve decision-making, optimize performance, and support both corporate and franchise markets. The Sr. Manager will collaborate closely with cross-functional partners to deliver reporting, forecasting, and advanced analytics that support both day-to-day business needs and long-term growth strategies.

JOB DUTIES (include but are not limited to the following)

Analytics Strategy & Execution

o Build and execute an enterprise-wide analytics strategy to improve decision-making across the business.

o Develop scalable reporting tools, dashboards, and KPI frameworks to measure performance across sales, marketing, operations, and customer experience.

o Leverage data science techniques (forecasting, segmentation, predictive modeling) to identify business opportunities and risks.

o Partner with senior leadership to translate analytics into actionable business strategies.

o Build a culture of data-driven decision-making across the organization.

Cross-Functional Collaboration

o Partner with Marketing and Operations teams to measure campaign effectiveness, menu performance, and guest experience drivers.

o Work with Finance to support budgeting, forecasting, and profitability analysis.

o Collaborate with Supply Chain and IT to ensure data accuracy, system integration, and scalable analytics infrastructure.

o Present insights and recommendations to the C-Suite and franchise partners.

Data Governance & Infrastructure

o Ensure accuracy, consistency, and reliability of all business data sources.

o Partner with IT to evolve data warehouse and business intelligence tools.

o Champion best practices in data management, reporting, and visualization.

Performance Measurement

o Establish KPIs that track business health and operational performance at both corporate and franchise levels.

o Monitor trends, identify anomalies, and provide proactive recommendations to improve business.

o Create and maintain executive dashboards that provide real-time visibility into performance.

WHY JOIN US?

Lead the build-out of a modern analytics function during a time of growth and transformation.

Work in a fast-paced, entrepreneurial environment with leaders who value data-driven insights.

Competitive compensation, benefits, and opportunities to shape the future of the brand.

Make an impact across the full businessfrom marketing and operations to customer experience.

QUALIFICATIONS & SKILLS

Bachelors degree in Analytics, Statistics, Business, Finance, Economics, or related field.

5+ years of experience in analytics, business intelligence, or data strategy.

Proven success building analytics functions, tools, and reporting systems in a fast-paced, multi-unit environment (restaurant or retail experience strongly preferred).

Strong technical expertise with SQL, BI tools (e.g., Tableau, Power BI, Looker), and advanced Excel. Experience with statistical tools a plus.

Ability to translate complex data into clear, actionable recommendations for non-technical audiences.

Exceptional communication, storytelling, and presentation skills, including comfort presenting to leadership.

Hands-on equal parts strategic leader and scrappy doer, knowing how to build scalable systems, yet not afraid to roll up your sleeves.

Strong project management and prioritization skills, with ability to manage multiple initiatives simultaneously.

Collaborative leader who can influence cross-functional teams and franchise partners.

A passion for food and an understanding of customer trends in the bakery market.

Proficient in MS Office Excel, Word, PowerPoint.