Job Openings Warehouse Supervisor

About the job Warehouse Supervisor

Warehouse Supervisor

Job Overview:
The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.

Key Responsibilities:

  • Team Management:

    • Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources.
    • Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld.
    • Foster a positive work environment that promotes teamwork and employee engagement.
    • Ensure team compliance with safety protocols and operational procedures.
  • Operational Oversight:

    • Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals.
    • Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines.
    • Ensure compliance with client-specific requirements and service level agreements (SLAs).
  • Inventory & Quality Assurance Supervision:

    • Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy.
    • Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications.
    • Implement routine inspections of outbound orders to ensure packaging quality and accuracy.
  • Productivity Supervision:

    • Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour.
    • Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand.
    • Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels.
    • Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency.
  • Quality Assurance Supervision:

    • Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met.
    • Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns.
    • Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions.
    • Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions.
  • Client Service & Communication:

    • Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team.
    • Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness.
    • Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager.
  • Compliance & Safety:

    • Supervise daily operations to ensure compliance with safety regulations and company policies.
    • Conduct regular safety briefings and ensure that all staff follow safety protocols.
    • Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety.
  • Reporting & Analysis:

    • Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager.
    • Participate in team meetings to provide feedback on operational performance and suggest improvements.
    • Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed.

Skills and Qualifications:

  • Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment.
  • Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements.
  • Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics.
  • Excellent organizational, multitasking, and leadership skills.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage workflow interruptions.
  • English & Korean fluency required.
  • Spanish fluency preferred.

Work Conditions and Benefits:

  • Salary: $60K
  • Full-Time On-Site Employment
  • Location: Carson, CA
  • Hours: M-F, 8AM-6PM
  • Health, Dental, Vision Insurance 100% coverage for you and family
  • Generous PTO
  • 401(K) with Company Match
  • Free Daily Lunch Catering
  • Continuous Education plan available
  • Certification Recognition Program
  • Fitness Center Membership Subsidy Program

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