Program Manager

Key Responsibilities:

-Lead Mobile App Launch: Oversee the execution and implementation of the new mobile    application, working closely with the analyst and technical manager to monitor and    evaluate app performance.

-Program Management: Define program success metrics, develop detailed project plans,   establish milestones, and allocate resources. Proactively identify risks and escalate   challenges to leadership, providing actionable solutions.

-Strategy Development: Devise a data-driven strategy to improve customer experience    and drive retention, frequency, and acquisition. Ensure alignment of program objectives    with business goals.

-Cross-Functional Collaboration: Collaborate with cross-functional teams including    marketing, IT, and leadership to ensure program objectives are met and continuously   optimized for performance.

 -Stakeholder Communication: Serve as the primary point of contact for all program-  related activities, regularly updating stakeholders on progress, challenges, and    outcomes.

 -Continuous Improvement: Implement mechanisms for continuous improvement, and      prioritize new capabilities for the program, and manage the product backlog to ensure    ongoing program development.