Project Coordinator

Founded in 1973, Korean Community Services of Metropolitan New York, Inc. (KCS) is a nonprofit 501(c)(3) multi-service organization supported by government agencies, foundations, corporations, and individuals. KCS aims to develop and deliver a broad range of social service programs to meet the community's various needs.To achieve this goal, KCS provides professional services in immigration, education, aging, workforce development, public health, and mental health.

Position Summary

This position offers professional, client-focused support for individuals seeking enrollment in various publicly funded benefits, including SNAP, Medicaid/Medicare, transportation assistance, and long-term care services for eligible NYS Medicaid recipients. Depending on the candidates experience, the role may be tailored to focus on either the coordination of public benefits and long-term care services or on assisting with NY State of Health insurance enrollment. In either case, the position requires ensuring compliance with state regulations, advocating for clients needs, and delivering high-quality, client-centered service. Key responsibilities include managing client data securely and accurately in databases such as Salesforce, while upholding confidentiality and adhering to HIPAA standards. The ideal candidate will demonstrate strong customer service and communication skills, as well as the ability to effectively multitask, manage time, and collaborate with both clients and team members to meet program objectives.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Provide courteous and professional support to clients by assisting with enrollment in publicly funded benefits, including SNAP, Medicaid/Medicare, transportation assistance, and other related programs, while also coordinating comprehensive long-term care services for eligible NYS Medicaid recipients to ensure quality care, regulatory compliance, and effective care coordination.

Depending on the candidates skills and experience, this position may instead focus on an NY State of Health Navigator role, assisting clients with enrollment in the NY State of Health insurance marketplace.

Advocate for members and serve as a liaison for the clients we represent. Escalate communication for clients in complex or time-sensitive situations.

Maintain accurate and secure data entry in KCSs databases, Salesforce, and facilitate the safe transfer of client information.

Organize records, files, and spreadsheets associated with the program and related projects. Adhere to confidentiality protocols and HIPAA operating procedures to protect organization and client information.

Attend outdoor events, with the ability to work evenings and weekends as occasionally needed.

Excellent customer service and communication skills. Highly organized, flexible, and adept at multitasking.

Demonstrates the ability to work independently and as part of a team, problem-solve, and collaborate effectively with clients, partners, and stakeholders.

Strong time management, organizational, and planning skills are essential to ensure timely execution of program objectives.

Education and Experience Requirements

A bachelor's degree in social work, human services, or a related field is preferred, or an associates degree with a minimum of two (2) years of full-time professional experience.

Experience in direct service within social or human service organizations, including nonprofits, is preferred.

Knowledge of insurance, health services, and community resources related to exceptional health care needs, navigating social service eligibility and budgeting guidelines a plus.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Proficiency in Databases and Software: Knowledge of tools such as Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint) and Google (Docs, Sheet, Slides, Forms).

Familiarity with virtual platforms (Zoom, Microsoft Teams, Dropbox etc.)

Demonstrates a strong commitment to serving communities and empowering underserved populations, with an understanding of culturally sensitive practices and a proven ability to thrive while working with diverse populations.

Ability to communicate effectively, verbally and in writing, in the language(s) necessary to perform the essential functions of the position (e.g., English, Korean, or both), including the ability to hear, speak, and be understood in the work environment.

Preference will be given to candidates who are fluent in English and Korean. However, proficiency in Spanish and Chinese will be highly valued.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Have hand dexterity to use the computer, office equipment, phones and other devices.

Ability to safely handle physical tasks, including transferring up to 15 pounds.

Prolonged periods of sitting or standing while performing office duties.

Frequent data entry tasks requiring the use of a keyboard and other office technology.

Occasional travel required for events, or outreach activities.

Primarily office-based, with occasional fieldwork or attendance at outdoor events as required.

Flexible work hours may include occasional evening or weekend shifts to meet program needs.

Collaborative team environment, requiring both independent work and interaction with colleagues.

Regular interaction with a diverse client population, requiring effective communication in various settings, including virtual and in-person engagements.