About the role

The Oracle EBS R12 Financials – L3 Functional Consultant / Lead (R2R) provides senior Level 3 functional support across Oracle E-Business Suite financial modules, including General Ledger, Account Receivables, and Account Payables. The role owns complex incident resolution, root cause analysis, data integrity, integrations, month-end close support, client SLA performance, enhancement requirements, and team coordination while improving SOP-driven support processes.

Key Responsibilities

• Act as the senior Level 3 functional escalation point for Oracle EBS R12 R2R-related modules and complex client issues.
• Provide functional support across General Ledger, Account Receivables, and Account Payables while maintaining an end-to-end view of financial process flows and accounting impacts.
• Troubleshoot complex integration issues, reconciliations, consolidation, translation, new ledger setups, and legal entity setups.
• Analyze and resolve medium- to complex-level functional issues that cannot be resolved by Level 2 support.
• Perform root cause analysis for recurring and non-recurring issues, identify error patterns, and support permanent fixes and solution governance.
• Resolve functional break-fix calls through permanent corrective actions or controlled workarounds while protecting data integrity in the production instance.
• Monitor, coordinate, and guide the support team to control open-ticket volume, prioritize escalations, and maintain client SLAs.
• Follow up on service requests, patches, and outstanding issues through resolution, coordinating with relevant client and product stakeholders.
• Provide functional leadership and knowledge transfer to support teams and conduct training for power users on the application and support functionalities.
• Work with clients to gather and clarify functional requirements for enhancements and new projects, then transition knowledge from product teams into support operations.
• Provide 24/7 in-person or Zoom support for priority and critical day-to-day operational issues and month-close activities.
• Monitor integrations for data leakage and error handling, and coordinate appropriate corrective action.
• Perform smoke testing after planned or unplanned system outages to validate application stability.
• Support continuous improvement by identifying opportunities to automate SOP-driven tasks and improve repeatable operational processes.
• Maintain effective communication with cross-functional teams and escalate issues appropriately based on impact, urgency, and client commitments.
• Support solution governance by ensuring functional decisions, error detection, correction activities, and permanent fixes are aligned with operational requirements.
• Maintain ownership of R2R functional support quality across the client environment, including operational readiness for month-end close and critical business activities.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• 14–16 years of Oracle EBS R12 functional support experience.
• Strong hands-on expertise with General Ledger and configurations.
• Deep understanding of end-to-end financial process flows and accounting impacts.
• Deep knowledge of R2R data flow, tables, and integrations.
• Expertise with APIs, Interfaces, and troubleshooting complex issues.
• Experience with Level 3 support, root cause analysis (RCA), and solution governance.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work with cross-functional teams and escalate issues effectively.
• Ability to work onsite at the client office in a hybrid model.

Skills

• Oracle EBS R12
• Oracle E-Business Suite
• Record to Report (R2R)
• General Ledger
• Account Receivables
• Account Payables
• General Ledger configurations
• End-to-end financial process flows
• Accounting impacts
• R2R data flow
• Tables
• Integrations
• APIs
• Interfaces
• Level 3 support
• Functional support
• Troubleshooting
• Root cause analysis (RCA)
• Solution governance
• Functional break-fix
• Data integrity
• Standard Operating Procedures (SOPs)
• Month-end close
• See all (+14)

Education

Required

• Bachelor's