Chicago, Illinois, United States

Remote Telehealth Virtual Assistant Job Hiring Now

 Job Description:

For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties

Responsibilities

  • Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).

  • Patient Communication: Answer incoming calls, emails, and texts from patients.

  • Patient Intake: Collect patient information and prepare for telemedicine appointments.

  • Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.

  • Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.

  • Payment Assistance: Lead patients to process copays and insurance payments.

  • Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.

Qualifications

  • Strong organizational and time management skills.

  • Strong and excellent customer service skills.

  • Excellent verbal and written communication skills.

  • Proficiency in using medical practice management software (Athena) - nice to have

  • Experience with insurance verification and prior authorization processes. - nice to have

  • Ability to multitask and prioritize tasks.

  • Proficiency in Spanish and/or English.

Applications/Software

  • Athena

  • Klara

  • Availity

  • Navinet

  • Covermymeds

  • Phone System: RingCentral

Client Industry: Health, Wellness and Fitness




  Required Skills:

Fitness Management Skills Eligibility Authorization Hiring Spanish Communication Skills Insurance Data Entry Payments Records Scheduling Software Time Management Customer Service English Communication Management