Director of Payments

Our client, a provider of integrated software and payment technology for businesses with in-person transactions, is hiring a Director of Payments to lead its payments function across domestic and international markets. This hands-on role owns payments compliance and processing economics across a multi-processor environment, with responsibility for developing strategies to generate revenue from the payments function. The Director oversees card-present processing and payment facilitator activities, partners with Product on payment functionality, and works closely with onboarding and underwriting teams to ensure compliance.

What You Will Do:

• Own day-to-day payments oversight across the business, including card-present processing and payment facilitator activities.
• Develop a strategic vision for monetizing the payments function and identify opportunities to expand payments revenue and minimize costs.
• Manage payments compliance, administrative requirements, annual reporting, and adherence to card brand rules.
• Own direct relationships with card networks and support payment facilitator registration and ongoing compliance obligations.
• Partner with onboarding and underwriting teams to ensure merchant setup and related processes meet payments compliance and card network requirements.
• Evaluate interchange qualification and identify opportunities to improve processing efficiency and payment economics.
• Monitor processor fees and assess their impact on payment costs and margins.
• Manage relationships with processors, acquiring banks, and gateway partners.
• Partner with Product on payment requirements, including card-present devices and processing functionality.
• Collaborate with risk teams on merchant oversight and transaction monitoring, including fraud and chargeback controls.
• Extract, manipulate, and interpret large transactional datasets to evaluate payments performance and identify business opportunities.
• Build reports tracking processing performance and costs, including portfolio exposure and losses, and communicate findings and recommendations to executive leadership.

What You Bring:

• Card-present payments experience, including direct experience with payment devices.
• Deep understanding of merchant acquiring, card processing, and payment facilitator models.
• Strategic perspective on payments monetization and experience identifying revenue opportunities within a payments business.
• Strong analytical expertise, including hands-on experience extracting, manipulating, and interpreting large transactional datasets.
• Experience generating reports and preparing data for analysis, with the ability to translate findings into recommendations for executive leadership.
• Understanding of merchant onboarding and underwriting requirements, with experience partnering with those teams to ensure compliance.
• Knowledge of payments risk management, including transaction monitoring, fraud prevention, and chargeback operations.
• Experience managing processor relationships and working directly with card networks.
• Strong knowledge of card brand rules and payments compliance, including administrative and annual reporting requirements.
• Experience evaluating interchange qualification and processing fees to improve payment economics.
• Familiarity with payment facilitator registration and ongoing obligations.
• Knowledge of cash discounting practices and related card network requirements.
• Experience partnering with Product and Finance to resolve payment issues and improve business results.
• Experience taking direct ownership of payments operations and execution.
• SQL experience is a plus.
• Experience implementing embedded finance solutions is a plus.
• Experience implementing payment solutions in South America, Central America, and EMEA is a plus

Authorization to work in the United States is required