ERP Technical Support Specialist

We are seeking a dedicated and skilled ERP Technical Support Specialist to provide technical assistance and support for our Enterprise Resource Planning (ERP) system. The successful candidate will be responsible for troubleshooting issues, resolving user problems, and ensuring the smooth operation of the ERP system. This role requires strong technical skills, excellent communication abilities, and a customer-focused approach.

Responsibilities

• Provide first-level technical support to end-users for ERP system-related issues via phone, email, and in-person.
• Troubleshoot and resolve ERP system errors, performance issues, and configuration problems.
• Diagnose and resolve issues related to ERP modules such as Finance, Supply Chain, Manufacturing, and CRM.
• Document all support interactions in the ticketing system accurately and efficiently.
• Escalate complex issues to senior ERP technical staff or vendors as needed.
• Assist with the installation, configuration, and maintenance of the ERP system.
• Develop and maintain user documentation and training materials.
• Conduct end-user training sessions on ERP system functionality.
• Monitor ERP system performance and identify areas for improvement.
• Collaborate with cross-functional teams to resolve integration issues and implement system enhancements.
• Assist with data migration and data cleansing activities.
• Participate in testing and validation of ERP system upgrades and patches.
• Adhere to all company policies and procedures, including security protocols.
• Stay up-to-date on ERP system updates, best practices, and industry trends.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) or equivalent work experience.
• 1-3 years of experience in ERP technical support or a related role.
• Strong knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, Odoo). Specify the ERP system used by your company here!
• Experience troubleshooting ERP system issues and resolving user problems.
• Familiarity with database concepts, SQL, and data analysis.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks.
• Experience with report writing tools (e.g., Crystal Reports, SSRS) is a plus.
• Knowledge of ITIL framework is a plus.
• Very good English.