Restaurant Supervisor

Position: Restaurant Supervisor    

Reports To: Restaurant Manager, Director of Food and Beverage  

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

Job Summary:

This position is responsible for the oversight and management of the Cafe specifically in relation to supervising the Café/Counter. This includes coordinating and working with the Kitchen Manager to ensure the highest level of customer service is maintained. This includes expediting and running food

Essential Job Duties & Responsibilities:

• Assist with recruiting, interviewing and hiring of qualified staff
• Provide coverage during staffing shortages
• Provide support in expediting and running food when necessary
• Act as a positive influence by coaching, motivating and supporting employees
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Demonstrates a calm demeanor during periods of high volume or unusual events
• Manages smooth transitions to keep store operating to standard and to set a positive example for the store team.
• Develop and support a positive attitude toward The Black Dog
• Enforcement of company policies.
• Organization of daily Café duties
• Training and development of Cafe employees
• Logging/processing invoices and taking inventory
• Expense control
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met.
• Maximizes sales by providing excellent customer service.
• Act as problem solver and issue resolution person for escalated customer issues
• Package products for sale by removing products from trays, putting products in bags or boxes, printing label or price, and placing products in the display area.
• Filling supplies by getting supplies from the storage area.
• Operates a cash register as needed.
• Adheres to food handling guidelines and department maintenance and sanitation procedures.

 Skills Required:

• Ability to stand for long periods of time
• Ability to lift/move 25lbs
• Actively support a culture of safety that includes, but is not limited to, food safety, team member safety and customer safety.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and sanitation regulations are met.

Education / Experience:

• Minimum of 3 years of food and beverage experience
• Minimum of 1 year of Cafe experience

Expected Conduct

• Exhibit professional behavior at all times
• Be knowledgeable of, practice, and reinforce good business practices relating to harassment, discrimination, and hostile environments in the workplace
• Remain aware and compliant with company policy and government regulations in regards to employment practices, as communicated by the Human Resources Department
• Remain calm during stressful and hectic periods
• Arrive at and depart from work according to schedule, or as needs dictate
• Make arrangements for job duties to be fulfilled during periods when you will not be present
• Must be present during staffing shortages
• Always present a positive attitude about the Company and co-workers

devita.hancock.hospitality+candidate+jy66vww5@mail.manatal.com

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