General Manager (DC METRO)

GENERAL MANAGER

SUMMARY:
The General Manager leads the overall operation of the restaurant. This role carries full responsibility for directing daily operations, ensuring compliance with company standards in areas such as product preparation and delivery, guest relations, facility maintenance, inventory, team management, hiring and training, financial accountability, and delivering high-quality service and products to every customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage day-to-day operations including scheduling, ordering, and developing team members
• Oversee profit & loss by following cash control and security procedures, managing inventory and labor, reviewing financial reports, and taking corrective action as needed
• Recruit, interview, and hire team members; conduct performance appraisals, provide coaching, training, and when necessary, take disciplinary action
• Hold authority to hire and terminate staff, in partnership with Human Resources
• Ensure adherence to the Occupational Safety and Health Act, local health codes, and company safety policies
• Maintain the preventative maintenance program for facility, equipment, and grounds
• Promote a safe work environment and encourage safe work behaviors
• Deliver fast, accurate service with a focus on guest satisfaction and consistent food quality
• Execute local and corporate marketing programs in a timely and complete manner

QUALIFICATIONS GUIDELINES:
To perform this job successfully, candidates must be able to perform each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION/EXPERIENCE:

• High School diploma or equivalent required
• 24 years of supervisory experience in food service or retail required
• Demonstrated leadership and managerial ability with a strong focus on customer service

LANGUAGE ABILITY:
Excellent written, verbal, and group communication skills are essential. Must be able to read, analyze, and create general business documents and memos.

MATH ABILITY:
Strong business math skills required.

REASONING ABILITY:
Must demonstrate strong problem-solving and decision-making skills and adaptability in changing situations.

COMPUTER SKILLS:
Must be proficient in using the internet, email, and business software including Word, Excel, PowerPoint, and learning management systems.

SUPERVISORY RESPONSIBILITIES:
This role supervises crew members, shift leaders, and shift managers.

PHYSICAL DEMANDS:
This position involves prolonged standing on hard surfaces, occasional work in warm environments, lifting of supplies, and moderate to loud noise levels. Use of hands and arms for reaching, grasping, and manipulating objects is required. Exposure to hot equipment and cooking oil will occur throughout the shift.

SPECIAL REQUIREMENTS/CERTIFICATION:
None