AGM - Service Director

Full Job Description

Our Client is a neighborhood restaurant in Crown Heights by the Brooklyn Museum and Prospect Park. They love developing genuine connections with their guests, making them feel welcome, relaxed, and at home, while still focusing on rigorously high standards for their own development.

The restaurant currently offers two dining options: a seasonal carte blanche menu for indoor dining and an a la carte menu for outdoor dining in the alley behind the restaurant.

The Service Director Role

We are searching for a passionate Service Director to join us in creating a relaxed, comfortable, and unique experience for our guests. We are a small, driven team and are seeking someone looking to grow with our company and bring meaningful contributions to our service and operations.

The hire will be responsible for ensuring operations are executed to the highest standards while working closely with the General Manager and partners. Other responsibilities include: overseeing service, training staff, as well as administrative responsibilities. We are looking for someone who lives the spirit of service and is able to connect with guests and team members alike.

Management Responsibilities

• Leadership by example, including involvement in regular service to our standards and supporting service where needed.
• Opening and closing managerial responsibilities
• Financial/cash handling
• Operational administrative tasks
• Facilities/Health Department checks
• Management of Dining Team - setting up for service, oversight during service, and closing up each shift to our standards.
• Floor management - engaging with guests, troubleshooting issues, managing flow of service and management of book and the host team, communicating with the kitchen and dining room team
• Implementing training of Dining Team to our standards, including continued development of team’s service standards as well as food and beverage knowledge.
• Oversight of reservations and providing support to Maitre D and the host team through each service.
• Enforcing educational and disciplinary processes and ensuring proper documentation.
• Ordering restaurant and office supplies
• Assisting in customer service communication and supporting the Maitre D
• Support role in partnership with General Manager and partners to manage social media communications around regular posts as well as special events and newsworthy updates for the community.

All candidates should have:

• Ambition and professionalism
• Respect and awareness of all staff and people
• Ability to multi-task and be efficient
• Professionalism and desire to keep learning and growing
• Problem-solving and adapting abilities
• Ability to communicate and manage a diverse staff
• Shared values/belief in sustainability and equity

Qualifications:

• Minimum 2 years of experience in a similar role
• Prior lead/management experience
• Knowledge of both food and beverage - low-intervention wines is a plus
• Service focused, hospitality minded