Guest Journey Advisor

The Guest Journey Advisor acts as the primary point of contact for clients throughout their entire travel experiencefrom initial inquiry to post-trip feedback. Youll provide expert recommendations, manage communications, and ensure each traveler feels supported and inspired.

Responsibilities:

• Respond to client inquiries promptly and professionally.

• Recommend destinations, experiences, and itineraries based on client goals.

• Handle trip documentation and scheduling coordination.

• Follow up with clients to ensure satisfaction and gather feedback.

• Collaborate with internal teams to deliver exceptional service.

Key Qualities & Qualifications:

• Strong communication and relationship-building skills.

• Empathetic listener with excellent problem-solving abilities.

• Organized, detail-oriented, and adaptable.

• Enthusiasm for travel and learning about global destinations.

• Comfortable with remote communication tools (Zoom, email, chat).