Cluster General Manager Phuket

To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times. They will have substantial fundraising and management experience, a talent for building relationships and a proven track record in securing funds from statutory sources, foundations, trusts and major donors. Experience in development of an individual donor program, including donor marketing is also an advantage.

Responsibilities

• Oversee the quality process to ensure customer satisfaction
• Take full responsibility and develop strategic plans to ensure achievement of high standards
  in service, administration and operational management at all times
• To achieve and optimize business targets
• Lead successful hotel operations and team cohesion for each department
• Maintain Novotel brand standards and ensure outstanding guest experience.
• Identify and retain top talent.
• Ensure effective and productive owner relationship
• Quality service management
• Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency and in a way that demonstrates leadership values
• Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.
• Develop and implement approved business plans on an annual basis.
• Assist the Cluster's Sales & Marketing team by providing information requested in a timely manner.
• Provide recommendations for sales & marketing initiatives that could be effectively implemented by the property or group.
• Monitor financial performance closely to ensure adherence to budgets and achievement of owner returns
• Prepare and negotiate budgets with the assistance of the Financial Controller.
• Communicate departmental budgets to department heads, clearly explaining the purpose, expectations and support available for the departments to achieve their budgets.
• Liaise with the Financial Controller to ensure all aspects of the business are operating efficiently and profitably, acting on any variances or discrepancies.
• Maintain all assets in a clean and well-presented manner and in good working order
• Follow the specific requirements of the liquor license such as those covering licensed areas, license type and licensed hours.
• Act as the company's representative in all legal and regulatory matters that refer to the roles and responsibilities of the manager or employer
• Have a complete understanding of the Company's vision, mission, ethics and strategies.
• Regularly take part in professional development programs to enhance quality of service, knowledge or skills related to this position
• Occupational Health and Safely