E- Commerce Manager

Job Title: E-commerce Manager

Location: Bangkok

Job Type: Full-time

Job Description:

We are seeking an experienced E-commerce Manager to join our team. The successful candidate will be responsible for the development and implementation of our e-commerce strategy to increase sales, customer satisfaction, and brand loyalty. As the E-commerce Manager, you will manage our online store, online marketplaces, and e-commerce platforms, ensuring they are effectively optimized, maintained and updated with new products, promotions and marketing campaigns.

Responsibilities:

• Develop and implement e-commerce strategy to drive sales growth, customer engagement and improve user experience across our online channels.
• Develop and manage e-commerce budget, analyze ROI and report on key performance metrics
• Manage day-to-day operations of the online store, online marketplaces and e-commerce platforms, including catalog management, order processing, payment processing, shipping, and fulfillment.
• Work with the Marketing team to develop and implement online marketing campaigns, including email, social media, PPC, and display advertising.
• Monitor and optimize website content and user experience to improve site speed, navigation, and conversion rates.
• Conduct market research to identify emerging trends and competitor activities, and make recommendations on new product lines, pricing strategies, and promotional offers.
• Collaborate with the customer service team to ensure exceptional customer experience and timely resolution of issues and complaints.
• Stay up-to-date with industry trends, advancements in e-commerce technology, and regulations to ensure compliance with legal requirements and industry standards.

Requirements:

• Bachelor's degree in Marketing, Business Administration or related field.
• 3-5 years of experience in e-commerce management, preferably in a retail or consumer goods industry.
• Proficient in e-commerce platforms such as Shopify, WooCommerce, Magento or equivalent.
• Strong understanding of online marketing channels and tactics such as SEO, SEM, Social media, and Email marketing.
• Excellent analytical skills and data-driven decision-making ability.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in managing a team is preferred.