Sales Specialist – Customer Service

Job Summary

A sales specialist – customer service is responsible for engaging with customers on behalf of the company. Also, one of their duties includes answering phone calls or emails from customers to answer questions, participating in meetings with sales and fulfillment to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Main task would be communicating with customers in-person, over the phone or via email, social media accounts, filling out forms after each interaction to determine frequent customer feedback.

Sales specialist – customer service has a variety of responsibilities. They must be able to develop customer service strategies and sales techniques, participate in loss prevention awareness, and provide excellent customer support or after sales. They must also be able to design and provide customer support to B2C retail online.

Responsibilities:

Backend Support

• Elicit and records customer information and inquiries via customer relationship management reports
• Provides detailed daily reports cross-referencing membership information to build business according to observable trends

Sales Operations:

• Manage call center productivity levels by maintaining CSR schedule adherence
• Investigate, analyze, and troubleshoot any issues with a particular delivery
• Provide technical support and troubleshoot online-base ordering system
• Demonstrates the process orientation and have customers fill out all necessary paperwork while multitasking and solving problems

Customer Service:

• Provide troubleshooting assistance for customer orders, account statuses or relevant problems and ensure customer satisfaction
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Proven experience in customer service or client-facing roles, preferably from a BPO industry
• Referring customers to superiors when necessary