Job Openings Shared Services Senior Manager

About the job Shared Services Senior Manager

Job Title: Shared Services Senior Manager

Department: Top Management

Work Set Up: Hybrid

Reports To: Chief Operations Officer



JOB SUMMARY

The Shared Services Senior Manager is responsible for leading and optimizing centralized support functions including Information Technology (IT), Business Intelligence (BI), Human Resources (HR), and Facilities & Admin (F&A). This role ensures operational efficiency, standardization of processes, and alignment of shared services with overall business objectives. The position requires strategic leadership, strong stakeholder management, and continuous improvement of service delivery.

KEY RESPONSIBILITIES

Operations & Service Delivery

  • Oversee daily operations of IT, HR, BI, and Facilities & Administration
  • Ensure efficient, timely, and high-quality service delivery across all functions
  • Manage office operations, facilities maintenance, vendor coordination, and administrative services
  • Ensure IT systems reliability, technical support effectiveness, and workplace readiness
  • Maintain compliance with company policies and safety standards

Strategy, Process Improvement & Performance Management

  • Develop and implement shared services strategies aligned with business goals
  • Establish and monitor KPIs, SLAs, and performance metrics
  • Identify inefficiencies and drive process improvements and automation
  • Standardize workflows to improve scalability and consistency
  • Use BI insights and reporting to support decision-making and improve operations

Leadership, Stakeholder & Resource Management

  • Lead, coach, and develop a cross-functional shared services team
  • Collaborate with department heads to align services with business needs
  • Act as the main point of contact for shared services concerns and escalations
  • Manage budgets, control costs, and allocate resources effectively
  • Build strong vendor and stakeholder relationships

QUALIFICATION AND REQUIREMENTS

Education

  • Bachelor’s degree in business administration, Management, Information Technology, Human Resources, or a related field
  • MBA or relevant master’s degree is an advantage
  • Professional certifications (optional but preferred):
    • Lean Six Sigma (process improvement)
    • ITIL (IT service management)
    • Facilities Management or HR certifications

Experience

  • 5–8 years of relevant work experience in shared services, operations, or functional management
  • At least 3–5 years in a leadership or managerial role
  • Proven experience handling Facilities & Administration plus exposure to IT, HR, or BI functions
  • Experience in managing cross-functional teams and multiple stakeholders
  • Background in process improvement, automation, or transformation projects is a strong advantage

SKILLS & COMPETENCIES

Technical Skills

  • Knowledge of Facilities Management & Administration (office operations, vendor management, maintenance, safety compliance)
  • Understanding of IT systems and infrastructure (basic networking, system support, IT service management)
  • Familiarity with HR processes (onboarding, employee lifecycle, policies, HRIS systems)
  • Proficiency in Business Intelligence tools (e.g., Power BI, Tableau, dashboards, reporting)
  • Experience with ERP systems and enterprise tools
  • Strong process improvement and automation knowledge (Lean, Six Sigma, workflow optimization)
  • Data analysis and reporting skills for decision-making
  • Budgeting and cost management skills
  • Vendor and contract management

Soft Skills

  • Strong leadership and team management
  • Excellent communication and presentation skills
  • Effective stakeholder management and collaboration
  • Strong problem-solving and critical thinking
  • High level of organization and multitasking ability
  • Decision-making and sound judgment
  • Adaptability and change management capability
  • Strong attention to detail and accountability
  • Ability to influence and align cross-functional teams
  • Customer-focused mindset (internal service orientation)

GROWTH AND DEVELOPMENT OPPRTUNITIES

  • This role offers opportunities to lead enterprise-wide transformation initiatives and gain direct exposure to strategic decision-making while reporting to the COO. It provides a clear pathway to senior leadership roles while building expertise in operations, digital transformation, and cross-functional management.

WORK ENVIRONMENT

  • Hybrid Work Setup: Combination of remote work and on-site collaboration
  • Travel Requirements: Occasional travel as needed for business operations or vendor coordination
  • Work Conditions: Requires a high level of professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment

EQUAL OPPORTUNITY STATEMENT

Dermorepubliq is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment.


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