Quality Services RTS Staff

Job Title: Quality Services RTS Assistant 

Department: Quality Services

Work Set Up: Onsite

Reports To: QC Team Leader, QS Manager, and CSO



JOB SUMMARY

The Quality Services RTS Assistant is responsible for supporting the Return to Seller (RTS) process by handling unpacking, sorting, and other non-quality control (non-QC) activities related to returned cosmetic products from customers or distributors. This role ensures that all returned items are properly received, documented, and prepared for inspection and disposition in accordance with company standards and GMP requirements.

KEY RESPONSIBILITIES

• Inspect returned cosmetic products (RTS) for conformance to quality standards, damage, contamination, packaging issues, or other defects.
• Classify returned items based on predefined categories (e.g., good stock, reworkable, disposal).
  Conduct physical and visual inspection of returned goods.
• Document findings, including quantity, nature of defects, and source of return.
• Prepare and submit RTS inspection reports to QS Team Leader & QS Manager for internal evaluation.
• Ensure proper segregation, labeling, and storage of RTS materials pending disposition.
• Assist in identifying trends in product complaints or returns for continuous quality improvement.
• Follow Good Documentation Practices (GDP), company SOPs, and applicable GMP regulations.

QUALIFICATION AND REQUIREMENTS

EDUCATION

• Senior High school diploma or equivalent is required
• An associate degree or certification in a science or quality-related field is a plus

EXPERIENCE

• Familiarity with Good Manufacturing Practices (GMP), product testing procedures, batch record review, and inspection protocols are advantageous

SKILLS & COMPETENCIES

• Ability to follow and interpret written procedures and protocols accurately.
• Competent in accurate and timely documentation of inspection results.
• Knowledge of basic computer skills, including Microsoft Excel/Word, or ability to learn quality tracking software.
• Ability to spot inconsistencies, defects, or deviations from standards during inspections.
• Effective time management; able to prioritize tasks in a fast-paced, deadline-driven environment.

GROWTH AND DEVELOPMENT OPPORTUNITIES

• Opportunity to gain hands-on experience in cosmetic quality control, specifically in returned goods inspection.
• High-performing probationary RTS QS staff may be considered for regularization.

WORK ENVIRONMENT

• Must be able to stand, walk, and perform inspections for extended periods.
• Use of appropriate personal protective equipment (PPE) is required and will be provided by the company as necessary.
• Work is performed in an inspection room or warehouse environment.
• Occasional lifting of boxes or handling of bulk returns.

EQUAL OPPORTUNITY STATEMENT

• Dermorepubliq is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment.