HR Operations Specialist

JOB SUMMARY

The HR Operations Specialist is a people-facing HR generalist role, serving as the primary on-the-ground representative of the HR function. The role owns the full employee lifecycle at the site level, onboarding, documentation, employee relations first-response, recruitment coordination, compensation & benefits support, and employee engagement, acting as the first point of contact for employees while ensuring HR policies, processes, and standards set by the HR Manager/Supervisor are consistently and compliantly implemented on the ground.

KEY RESPONSIBILITY

Policy Execution & Compliance

• Implement HR policies, SOPs, and guidelines on the ground, ensuring consistent application across the site.
• Ensure HR-related actions and transactions comply with company standards and Philippine labor law.
• Serve as the primary, people-facing point of contact for employee HR concerns, resolving directly and escalating only complex matters to the HR Supervisor/Manager.

Employee Lifecycle & Documentation

• Own end-to-end onboarding and offboarding: scheduling, requirements collection, clearance, and exit processing.
• Prepare and release HR documents such as contracts, certifications, memos, and personnel action forms.
• Maintain complete, accurate, and audit-ready 201 files and employee records.

Employee Relations Support

• Handle first-line employee relations concerns, including issuance of Notices to Explain (NTEs) and other personnel action documentation.
• Conduct initial fact-finding on minor employee concerns and escalate complex or high-risk cases to the HR Supervisor/ER Specialist.
• Support consistent, lawful application of disciplinary procedures and company policy at the site level.

Talent Acquisition Support

• Support onboarding handoff from Recruitment, ensuring a smooth candidate-to-employee transition.
• Maintain accurate and up-to-date requisition and hiring status trackers for the site.

Compensation, Benefits & Payroll Support

• Serve as the first point of contact for payroll, leave, benefits, and attendance queries, providing timely clarification to employees.
• Process and route benefits enrollments, leave filings, and attendance corrections accurately and within SLA.
• Coordinate with the HQ Payroll and C&B teams on escalations and discrepancies.

Employee Engagement

• Act as the on-ground face of HR during company events and activities, building trust and rapport with employees.

HR Systems & Reporting

• Encode and maintain accurate employee data in the HRIS and other HR systems.
• Resolve HR tickets (e.g., RICA) within committed SLA, escalating unresolved items appropriately.
• Prepare and submit regular HR operations reports to the HR Supervisor/Manager on or before deadline.

QUALIFICATION AND REQUIREMENTS

Education:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or any related field.

Experience:

• At least 2–3 years of HR generalist experience, with solid exposure across employee relations, recruitment support, compensation & benefits, and engagement.
• Working knowledge of Philippine labor law, DOLE regulations, and disciplinary due process (twin-notice rule, progressive discipline).
• Experience directly facing and supporting employees on HR matters is strongly preferred.

SKILL AND COMPETENCIES

Technical Skills:

• Proficiency in MS Office
• Working knowledge of HR concepts, labor law, and disciplinary documentation.
• Familiarity with HRIS, ATS, and ticketing/case management systems (e.g., Sprout)
• Event coordination and basic project management skills.

Soft Skills:

• Strong communication and interpersonal skills; comfortable being the face of HR to employees.
• High integrity and confidentiality.
• Organized, detail-oriented, and proactive.
• Adaptable with a problem-solving and conflict-resolution mindset.
• Energetic and approachable, especially in employee-facing and engagement settings.

GROWTH AND DEVELOPMENT OPPORTUNITIES

• This role offers broad, hands-on generalist HR experience across the full employee lifecycle, with a clear career path toward HR Supervisor and other advanced HR roles within the organization.

WORK ENVIRONMENT

• Onsite setup, with regular direct interaction with employees across departments.
• Opportunities for career growth within the HR department.
• Occupational travel may be required for any HR-related transactions, trainings, or company events.

EQUAL OPPORTUNITY STATEMENT

Dermorepubliq is an equal opportunity employer and is committed to creating an inclusive environment for all employees.