Help Desk Specialist

HELPDESK Job Description

Ambit Solutions is looking to hire a full-time Help Desk Specialist for a fast-growing technology company in Birmingham. Our ideal candidates are those who display honesty and integrity, enjoy working within a team environment, and are interested in VOIP. We offer very relaxed and flexible work surroundings conducive to employees with a family or personal focus. Ambit also offers benefits and an on-call bonus structure.

Ambit Core Values :

Faith and Family First

Diligence, Discipline, and Direction

Honesty and Integrity Matter

See and Serve Others

Position Requirements :

• High attention to detail

• Fast self-learner with a strong desire to learn

• Proficient use of the English language

• Excellent typing and written skills

• Excellent communication skills

• Problem Solver

• At least 35 WPM typing skills required

Preferred:

• Previous experience with VoIP (FreePBX, Cisco Call Manager, Shoretel, Mitel) or similar technology

• Previous experience in a high call/ticket volume office

• Passionate about technology with a desire to learn more about networking & VoIP

• Ability to diagnose and resolve complex technical/networking issues; familiarity with Linux is not required but certainly a plus.

Job Duties:

• Respond to client queries both over the telephone and via email as they relate to VoIP telephone systems, technical problems associated with Local Area Networks (LAN), Wide Area Networks (WAN), and specific client telephony platforms, including asking probing questions to determine the nature of the problem(s), multitasking to troubleshoot technical issues, and researching and problem-solving until the issue is resolved

• Be proficient in using FreePBX / Asterisk to assist with client requests and to suggest possible solutions to clients

• Serve as the first point of contact to research and resolve complex/advanced tickets

• Follow up with customers to ensure the issue has been resolved

• Take initiative to grow in knowledge and gain training for advanced troubleshooting related to VoIP technology, Linux and FreePBX, and Asterisk software

• Identify and suggest possible improvements on procedures

Job Type: Full-time

Pay: $33,280.00 - $41,600.00 per year

Benefits:

• 401(k)

• Dental Insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 8-hour shift

• Monday to Friday

• On call

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Hoover, AL (Required)