(AGC) Team Lead

Team Leader

Job Description

• Responsible for overall performance and efficiency of team (30 - 40 persons)

• Motivate and strategize how to optimize productivity and efficiency of team to consistently

  achieve target

• Ensure that agency is performing its duties and responsibilities well

• Control and set the KPIs of team member for both quality and quantity

• Provide coaching and act as intermediary within the organization

• Participate in job interviews to select new members

• Be a consultant within the agent level team, attend meetings with customers

• Provide reports and present team performances weekly.

  Requirement

• Bachelors Degree or Higher in any relevant field (Thai Nationality)

• 1 years experience in BPO service (customer care - moderation - service analysis)

• Has experience with team management is an added advantage

• Good at communication (Eng - B2 Level)

• Stays updated and is interested on social-media trends

• Familiar with fashion / makeup trends (well known brands - trending products) are an

  advantage

  Working Conditions

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.

• Able to work during Thailand Public Holidays as requested.