(AGC) Network Change Management (TL)

• Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts

• Support change management at the Operation level and Services level

• Apply a structured methodology, dispatch to suitable engineer and lead change management activities

• Create WP/actionable deliverables for the core change management plans and complete change management assessments

• Identify, analyze and prepare risk mitigation tactics

• Support communication efforts and Assess the change impact

• Define and measure success metrics and monitor change progress, track and report issues to upper level

Age : 30-40

• Experience at least 8 years in managing network support operation team
  A solid understanding of how people go through a change and the change process
• Experience with and knowledge of ITIL, change management principles, methodologies and tools
• Hands-on experience with Cisco nexus switch 7900, 3500 series, Cisco Catalyst 3800,3700,2900,6500
• Hands-on experience with Cisco Catalyst 9800, 2504 Series Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
• Hand-on experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
• Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN