(AGC) Quality Analyst

SOP - Job Descriptions (BKK Site)

Job Description

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance

• Review track and manage implementation & efficiency of all quality monitoring procedures and systems

• Conduct reviews of individual / team capability to ensure quality performance met targets

• Review client claims and non-compliance issues

• Conduct data analysis to identify areas for improvement

• Identify and implement best practice appropriate and applicable to improving overall quality

• Develop, recommend and monitor corrective & preventive actions

• Evaluate and audit team quality including both internal and external reports

• Check and validate findings, implement appropriate corrective actions

• Maintain standards and performance quality for all service provided

• Maintain good communication with development teams to improve business processes

  Requirement

• Bachelors Degree or Higher in Business Admin, Computer Science, Engineer, Statistics, Mathematics or related field

• 1 years experience in quality assurance or similar roles

• Good at English communication (Eng - B2 Level)

• Proficient at detecting patterns, observing and interpreting data, integrate new information and

  decisions based on data-oriented

• Proficient skills with MS Office and Google Products

• Experienced in services analysis and data analysis

• Works independently with minimal supervision

  Working Conditions

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.

• Able to work during Thailand Public Holidays as requested.