Privacy Policy

1. Introduction

Deep Digital Solutions Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for a job, or interact with our services. This policy is compliant with the General Data Protection Regulation (GDPR).

2. Data Collection

2.1 Personal Data

While using our service, we may ask you to provide certain personally identifiable information (PII) that can be used to contact or identify you. This may include, but is not limited to:

• Contact details: Name, email address, phone number and address.

• Usage Data: Collected automatically when using the service, which may include information such as your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.2 Mobile Data

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to:

• Mobile Device Type: The type of mobile device you use.

• Unique Device ID: Your mobile device’s unique identifier.

• IP Address: The IP address of your mobile device.

• Operating System: Your mobile operating system.

• Browser Type: The type of mobile Internet browser you use.

• Diagnostic Data: Other diagnostic data to help us improve our service.

2.3 Browser Data

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

2.4 Candidate/Applicant Data

When you apply for a position with our company, we may collect certain information to process your application. This may include, but is not limited to:

• Personal Information: Name, contact details (email address, phone number), and address.

• Professional Information: Resume/CV, cover letter, employment history, education background, and references.

• Assessment Data: Results from any assessments or tests you may take as part of the application process.

• Interview Data: Notes and evaluations from interviews.

• Background Check Data: Information obtained from background checks, if applicable and permitted by law.

2.5 Employee Data

We collect and process personal data of our employees for various employment-related purposes. This may include, but is not limited to:

• Personal Information: Name, contact details, date of birth, and emergency contact information.

• Employment Information: Job title, employment history, qualifications, and performance reviews.

• Financial Information: Bank account details for payroll, salary, and benefits information.

• Health Information: Medical certificates, health and safety records, and any necessary accommodations.

• Usage Data: Information about the use of company systems and devices.

2.6 Client Data

We collect and process personal data of our clients to provide and improve our services. This may include, but is not limited to:

• Contact Information: Name, email address, phone number, and address.

• Business Information: Company name, job title, and business contact details.

• Transaction Information: Details of products or services provided, payment information, and transaction history.

• Communication Data: Records of communications with clients, including emails, phone calls, and messages.

• Usage Data: Information about how clients use our services, including IP addresses, browser types, and activity logs.

3. How We Use Your Data

3.1 Provide and Maintain Service

To monitor and maintain our service.

3.2 Manage Your Account

To manage your registration and provide access to service functionalities.

3.3 Performance of a Contract

To fulfill and manage contracts for products, services, or other agreements.

3.4 Contact You

To communicate via email, phone, SMS, or other electronic means about updates, functionalities, products, services, and security updates.

3.5 Provide Information

To send news, special offers, and information about similar goods, services, and events, unless you opt out.

3.6 Manage Requests

To handle and manage your requests.

3.7 Business Transfers

To evaluate or conduct mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of assets.

3.8 Other Purposes

For data analysis, identifying usage trends, evaluating promotional campaigns, and improving our services, products, marketing, and user experience.

3.9 Candidate/Applicant Data

To process and evaluate your application for employment, including:

• Reviewing and assessing your qualifications and suitability for the position.

• Communicating with you about your application status and any further steps in the recruitment process.

• Conducting interviews and assessments.

• Performing background checks, where applicable and permitted by law.

• Maintaining records for future employment opportunities, unless you request otherwise.

3.10 Employee Data

To manage employment relationships, including:

• Payroll and Benefits: Processing payroll, managing benefits, and other employment-related payments.

• Performance Management: Conducting performance reviews and managing career development.

• Legal Compliance: Complying with legal obligations, such as tax reporting and employment laws.

• Health and Safety: Ensuring a safe working environment and managing health-related issues.

• IT and Security: Monitoring and ensuring the security of company systems and data.

3.11 Client Data

To manage and improve our client relationships, including:

• Service Delivery: Providing and managing our products and services.

• Customer Support: Responding to inquiries, requests, and complaints.

• Billing and Payments: Processing transactions and managing billing.

• Marketing and Communication: Sending updates, newsletters, and promotional materials, unless you opt out.

• Legal Compliance: Complying with legal obligations and protecting our legal rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data.

• Contract: Where processing is necessary for the performance of a contract with you.

• Legal Obligation: Where processing is necessary to comply with a legal obligation.

• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights.

5. Sharing Your Data

5.1 With Service Providers

To monitor and analyze service usage and to contact you.

5.2 For Business Transfers

During negotiations or in connection with mergers, sales, financing, or acquisitions.

5.3 With Affiliates

With our parent company, subsidiaries, joint ventures, or other companies under common control, requiring them to honor this Privacy Policy.

5.4 With Business Partners

To offer certain products, services, or promotions.

5.5 With Other Users

When interacting in public areas, your information may be viewed and distributed publicly.

5.6 With Your Consent

For any other purpose with your explicit consent.

5.7 Candidate/Applicant Data

We may share candidate/applicant data with:

• Service Providers: To assist in the recruitment process, including background checks and assessments.

• Interviewers and Hiring Managers: Within our company to evaluate and make hiring decisions.

• Legal and Regulatory Authorities: When required by law or to protect our legal rights.

5.8 Employee Data

We may share employee data with:

• Internal Departments: HR, payroll, and management for employment-related purposes.

• External Service Providers: Payroll processors, benefits providers, and other third-party services.

• Legal and Regulatory Authorities: When required by law or to protect our legal rights.

5.9 Client Data

We may share client data with:

• Service Providers: To assist in providing our services, including payment processors and IT support.

• Business Partners: To offer certain products, services, or promotions.

• Legal and Regulatory Authorities: When required by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

Under GDPR, you have the following rights:

• Access: You have the right to access your personal data.

• Rectification: You have the right to correct any inaccuracies in your personal data.

• Erasure: You have the right to request the deletion of your personal data.

• Restriction: You have the right to restrict the processing of your personal data.

• Objection: You have the right to object to the processing of your personal data.

• Data Portability: You have the right to request the transfer of your personal data to another organization.

• Withdraw Consent: You have the right to withdraw your consent at any time.

9. GDPR Compliance

We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). For more detailed information about our GDPR compliance, please contact our Privacy Officer at privacy@deepdsg.com

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@deepdsg.com

• Address: Privacy officer, Deep Digital Solutions Group, Shandon, Dungarvan, Co. Waterford.