Decision Inc. is currently looking for a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team, where you will play a pivotal role in delivering cutting-edge solutions to our clients. This candidate should be able to analyse complex business challenges and determine how these can be solved utilising Microsofts best practices and patterns.

As a key member of our consulting team, you will be responsible for implementing multiple projects, using your expertise in functional aspects. Your Functional expertise will be utilized through configurations and a hands-on approach, ensuring the successful implementation of Dynamics 365 CE/CRM solutions.

We strive to ensure that our clients receive the most comprehensive and technologically appropriate solutions to assist them in their Digital Transformation journey. We strive to ensure that our solutions drive the future of innovation and digitisation.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the worlds best technology to drive our clients business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

• Deliver solutions to globally successful customers, ensuring alignment with their business needs.
• Leverage expertise in both functional and technical aspects of consulting to provide comprehensive solutions.
• Utilize strong analytical skills and in-depth knowledge of Dynamics 365 Customer Engagement (CE/CRM) to deliver accurate scoping and estimates for solution implementations.
• Assist the sales team in creating and delivering client demonstrations to showcase the products value.
• Lead and participate in client workshops to gather requirements and present solutions.
• Analyze customer business requirements and design functional and non-functional solutions that adhere to architectural standards.
• Identify opportunities to utilize out-of-the-box features and determine appropriate customization techniques.
• Support the development and execution of test scenarios/scripts, ensuring quality throughout the solution testing process.
• Prepare comprehensive documentation for requirements, design, and deployment processes.
• Provide subject matter expertise in technologies and implementation methodologies to customers.
• Collaborate effectively with team members, partners, customers, and leaders to proactively manage and resolve risks and issues.
• Contribute to the global Microsoft community by sharing best practices, lessons learned, and intellectual property, with a focus on continuous improvement.
• Foster strong client relationships and engage with stakeholders, including Microsoft, to ensure solution success.

Who Do You Need to Be?

• Deep understanding of business processes and how to optimize them using Dynamics 365 CE to streamline operations, enhance efficiency, and improve client outcomes.
• Proficiency in facilitating requirements gathering workshops: Skilled at leading discussions with stakeholders to identify business needs and align them with Dynamics 365 CE capabilities. You need to be a strong communicator who can translate client pain points into clear business requirements and effectively map them to the platforms features.
• Experience in configuring Dynamics 365 CE features to support business processes and meet client objectives. This includes:

• Designing and managing business rules to ensure alignment with business policies and practices.
• Defining business process flows that guide users through consistent and efficient workflows.
• Setting up workflows to automate repetitive tasks, improving business efficiency and reducing errors.
• Creating and managing dashboards to provide real-time insights and actionable reporting for better decision-making.
• Leveraging Power Automate for seamless process automation, integrating multiple systems and streamlining complex workflows.

• Ability to analyze and design solutions using out-of-the-box functionality, ensuring that the platform is utilized to its full potential without excessive customization, helping clients reduce costs and complexity.
• Expertise in advising clients on best practices for using Dynamics 365 CE to drive business value, improve customer engagement, and enhance operational efficiency.
• Strong skills in translating business requirements into CE functionality: Able to bridge the gap between business needs and the platforms technical capabilities, ensuring solutions are both functional and aligned with the organizations goals.

Whats in it for you?

• Exposure to multiple clients across a various of industry verticals (Retail; Manufacturing; Logistics; Telcos; Financial Services; Mining; Public Enterprise)

• Success driven culture that rewards great performance

• Excellent training opportunities - We place a big focus on up skilling our employees to be the best they can be and will assist you obtaining your certifications within your relevant technology

• We believing in cross skilling and offer our consultants an opportunity to be exposed to multiple Stats, BI and Data technologies

• When joining the company, a clear Career Development Plan will be drawn up for you to help you reach the next level in your career