We are looking for an IT Systems Administrator to join our interal IT Team.  This is not a pure helpdesk role. The successful candidate must be comfortable operating as both an IT Systems Administrator and an IT Support Technician. They will be expected to resolve day-to-day support issues, while also administering cloud services, endpoints, access, licences, security controls and IT operational documentation.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What will you do?

Systems administration responsibilities

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Microsoft 365 licensing.

• Manage user accounts, groups, access requests and role-based access changes in Microsoft Entra ID.
• Support Microsoft Intune device enrolment, configuration profiles, compliance policies, application deployment and endpoint remediation.
• Maintain endpoint standards for laptops and end-user devices, including configuration, compliance, updates and security posture follow-up.
• Support onboarding, offboarding and internal user movement processes, ensuring accounts, devices, licences and access are correctly provisioned or removed.
• Maintain and update the IT asset register, including device assignment, lifecycle status, warranty information and ownership updates.
• Assist with Exchange Online administration, mailbox configuration, distribution groups, shared mailboxes and basic mail flow support.
• Contribute to IT process improvement, automation opportunities, SOPs, runbooks and audit-ready operational documentation.
• Provide first-line and second-line support for users across office and remote working environments.
• Monitor, triage and resolve IT service tickets within agreed service levels, ensuring users receive clear and regular updates.
• Troubleshoot laptops, printers, Microsoft Office, Teams, SharePoint, OneDrive, VPN, Wi-Fi, network connectivity and productivity tools.
• Prepare and configure user devices, peripherals and standard applications for new starters and replacement devices.
• Support meeting room technology, video conferencing, office hardware and user productivity issues.
• Escalate complex incidents appropriately while documenting troubleshooting actions, root causes and resolution notes.
• Support IT security practices relating to MFA, access control, least privilege, endpoint protection and incident escalation.
• Assist with access reviews, licence reviews, blocked or disabled account checks and device compliance follow-up.
• Follow documented IT governance processes for onboarding, offboarding, asset handling, change activities and incident escalation.
• Maintain accurate records and evidence where required for internal controls, audits and compliance-related activities.
• Minimum 3 to 5 years' experience across IT support, service desk and Microsoft-focused systems administration.
• Practical experience administering Microsoft 365, Entra ID, Exchange Online and Intune is strongly preferred.
• Relevant certification or equivalent experience, such as A+, N+, Microsoft 365 Fundamentals, Azure Fundamentals, Endpoint Administrator or similar.
• Working knowledge of Windows laptops, endpoint management, printers, networking basics, Wi-Fi, VPN, Microsoft Teams, SharePoint and OneDrive.
• Experience with onboarding and offboarding users, managing access permissions, assigning licences and maintaining support documentation.
• Understanding of basic security controls including MFA, least privilege, endpoint compliance, patching, phishing awareness and incident escalation.
• Ability to manage multiple user requests while also progressing administration tasks and keeping records accurate.
• Clear written and verbal communication skills with a proactive, customer-focused service approach.
• Strong attention to detail, good documentation habits and the ability to follow structured IT processes.
• Professional, approachable and calm under pressure.
• Able to prioritise work based on urgency, business impact and service levels.
• Takes ownership of user issues and follows through until resolution or proper handover.
• Comfortable switching between hands-on support and backend administration work.
• Collaborates well with IT colleagues, business users and third-party vendors.
• Shows initiative by identifying recurring issues and recommending improvements.
• Users receive timely, professional and well-communicated IT support.
• Microsoft 365, Entra ID, Intune, endpoint and access administration tasks are completed accurately and consistently.
• New joiners are enabled with the correct accounts, devices, licences and access before or on their start date.
• Offboarding activities are completed securely, with access removed and assets recovered according to process.
• Assets, devices and access records remain accurate and up to date.
• Recurring IT issues are documented and converted into process improvements, SOPs or knowledge articles.
• End-user support responsibilities
• Security, compliance and governance responsibilities

Who do you need to be?

Minimum requirements 

• Minimum 3 to 5 years' experience across IT support, service desk and Microsoft-focused systems administration.
• Practical experience administering Microsoft 365, Entra ID, Exchange Online and Intune is strongly preferred.
• Relevant certification or equivalent experience, such as A+, N+, Microsoft 365 Fundamentals, Azure Fundamentals, Endpoint Administrator or similar.
• Working knowledge of Windows laptops, endpoint management, printers, networking basics, Wi-Fi, VPN, Microsoft Teams, SharePoint and OneDrive.
• Experience with onboarding and offboarding users, managing access permissions, assigning licences and maintaining support documentation.
• Understanding of basic security controls including MFA, least privilege, endpoint compliance, patching, phishing awareness and incident escalation.
• Ability to manage multiple user requests while also progressing administration tasks and keeping records accurate.
• Clear written and verbal communication skills with a proactive, customer-focused service approach.
• Strong attention to detail, good documentation habits and the ability to follow structured IT processes.