Cemantica and Qualtrics Administrator (DS3850ND)

Role purpose of this role is to maintain and support the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics) to guarantee their availability, scalability, and sustainability, in alignment with the company's business strategy.

Responsibilities

• Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements.
• Ensure the stability of Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) technologies within existing processes, procedures and policies.
• Ensure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner.
• Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner.
• Assist clients by providing consistent second level support and troubleshooting.
• Ensure smooth work flow.
• Identify remedial and/or enhancement actions by providing and analysing MIS information.
• Ensure compliance to standards.
• Guide and perform daily operational work requirements within existing policies, processes and procedures.
• Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents.
• Ensure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurate.

Required experience:

• 3-5 years IT industry with 2-3 of these years in Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics).
• IT Diploma or Degree or relevant certifications
• Experience in performance monitoring and tuning