Service Manager (ServiceNow Knowledge Manager)

Join the IT Revolution: ServiceNow Knowledge Manager Wanted!

Are you a ServiceNow superstar with a passion for knowledge management? Do you thrive on turning complex IT processes into smooth, streamlined operations? If youre ready to step into a contract role that will have you making a significant impact, then we want to hear from you!

** Contract Duration: 8 Months
** Location: Cape Town Clocktower (Remote options available within RSA)

What Youll Be Doing:

• ** Implementing ServiceNow Knowledge Management: Take charge of our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.
• ** Collaborating & Optimizing: Work closely with teams to make information accessible and encourage a culture of knowledge sharing.
• ** Reporting & Monitoring: Provide monthly stats, manage SLAs, and keep a keen eye on operational performance to drive improvements.
• ** Maintaining & Enhancing: Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.

Who Were Looking For:

• ** ServiceNow Wizard: Solid experience with ServiceNow Knowledge Management and a knack for optimizing knowledge bases.
• ** SLA Champion: Proven track record in managing SLAs and performance metrics.
• ** Knowledge Management Specialist: Experience in knowledge management strategies and promoting knowledge sharing.
• **️ Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.
• ** Communication Guru: Excellent verbal and written communication skills.

Whats in It for You:

• ** Dynamic Work Environment: Join a forward-thinking team where your contributions truly make a difference.
• ** Flexible Work Options: Enjoy the flexibility of remote work within RSA, with the buzz of the Cape Town Clocktower as an option.
• ** Professional Growth: Up-skill in the latest ServiceNow features and make an impact in a high-visibility role.

Ready to Dive In?

If you're a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management, this is your chance to shine. Apply now and be part of an exciting IT journey!

** Apply Today: Send your resume and a brief cover letter outlining your experience with ServiceNow and SLA management to [email address]. Dont miss out on this opportunity to make a real impact!

Let's transform the way we manage knowledge together.