Technical Support Engineer

DDG Partners seeks Technical Support Engineer.

Job Duties:

* Develop and maintain technical expertise in assigned areas of product functionality.

* Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.

* Provide feature explanation and deliverability best practices.

* Manage customer expectations and the customer experience to maximize customer satisfaction.

* Actively maintain and participate in job-related training activities.

* Demonstrate the ability to research, document, and prioritise customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritising and managing time effectively in a fast-paced environment.

* Multitask and perform effectively .

Minimum Requirements: Bachelors degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and at least six (6) months of experience in job offered or related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements:

(1) Agile and Scrum Methodology;

(2) C#;

(3) Azure Dev Ops;

(4) SQL;

(5) HTML;

(6) Git;

(7) JavaScript.

Any suitable combination of education, training and/or experience is acceptable.

DDG Partners is an Equal Opportunity & Affirmative Action Employer.

Education, experience and criminal background checks will be conducted. Telecommuting is an option.

Note: Application must be from US residence.