IT Service Management Specialist (Remote - Portugal)

At DBServices, we design, develop, and support cutting-edge digital platforms that drive innovation for leading companies across ITC, Banking, Retail, Government, Healthcare, and other industries in Europe and the Americas. Our expertise empowers businesses to grow, adapt, and lead in dynamic markets.

Trusted by industry leaders like Worten, Sonae, Edenred, Natixis, Farfetch, Glintt, Efacec, Segurança Social, and McDonald's, we deliver solutions that make a real impact.

Join us and be part of a global team that’s shaping the future of digital transformation.

About the role

We are seeking an experienced IT Service Management Specialist to oversee and optimize IT services, ensuring high-quality support for infrastructure and applications. The ideal candidate will have expertise in service management, infrastructure, and PC hardware lifecycle, with mandatory experience in Mac environments.

Tasks

• Manage and improve IT service delivery processes.
• Provide support and oversight for infrastructure and applications.
• Ensure efficient PC hardware lifecycle management, including provisioning and maintenance.
• Administer and troubleshoot Mac environments (mandatory requirement).
• Collaborate with cross-functional teams to enhance IT service quality.
• Maintain and improve documentation of IT processes and best practices.

Requirements

• 3+ years of experience in IT Service Management.
• Strong knowledge of infrastructure and applications.
• Experience managing PC hardware lifecycle.
• Mandatory experience with Mac systems.
• Strong problem-solving skills and service-oriented mindset.
• Fluent in English (written and spoken).
• Must be located in Portugal for remote work eligibility.

Benefits

At DBSPT you will find:

• Collaborative Environment: We value a sense of community where ideas are shared, and achievements are celebrated as a team.
• Work from Anywhere: Enjoy the freedom and flexibility to work from wherever you feel most productive and comfortable.
• Global Connection: An opportunity to interact with people from different countries and cultures, expanding your network and worldview.
• Physical Health Support: Through Wellhub (Gympass), we offer resources and programs focused on your physical well-being.
• Mental Health Care: Team Care provides initiatives and actions to support your emotional and mental balance in daily life.