Subscription Administrator

The Subscription Administrator is responsible for delivering high-quality administrative services to support the subscription department. This role focuses on managing subscription administration, customer enquiries, vehicle coordination, and payment-related follow-ups using car rental and subscription software systems.

Key Responsibilities

• Manage and maintain customer subscriptions using car rental/subscription software.
• Respond promptly and professionally to email enquiries regarding subscriptions, billing, and vehicles.
• Monitor and follow up on overdue payments and vehicle returns.
• Assist with repayment plan administration, including setup, tracking, and record keeping.
• Coordinate vehicle servicing, maintenance, and repairs with internal teams and external suppliers.
• Update system records, complete data entry, and ensure accuracy across platforms.
• Liaise with internal departments such as Fleet, Finance, and Operations to resolve issues.
• Provide general administrative support to the subscriptions team.
• Perform other reasonable duties as directed to support business operations.

Skills & Attributes

• Strong attention to detail with accurate administrative task management.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Confident in using computer systems and business software.
• Competent keyboard and MS Office skills (desirable).
• Problem-solving mindset with a customer-focused approach.
• Reliable, punctual, and professional.