Claims Assistant

OVERALL PURPOSE

This position will assist the QLD Manager with day-to-day administrative and customer service tasks with accidents that have occurred from our customers Australia-wide.

KEY TASKS AND ACTIONS

• Assist the QLD Manager with handling outgoing phone calls, text messages, and emails related to accident claims and customer enquiries.
• Monitor and manage communication channels, ensuring timely responses and follow-ups.
• Update and maintain the Fleet Movement Spreadsheet, ensuring all customer correspondence is accurately recorded and up to date.
• Accurately input customer and vehicle information into the CRM system, ensuring all relevant details are captured.
• Track and follow up on pending emails, flagging any time-sensitive or important matters.
• Keep the QLD Manager informed of any urgent updates, customer concerns, or escalations that require immediate attention.
• Support the coordination and scheduling of repairs, assessments, and related services when required.
• Communicate, as required, with Internal and External Insurers regarding accident claims and inquiries.
• Other accident and operational duties as required.

THE POSITION REQUIRES

• Excellent communication skills written and verbal.
• Strong attention to detail and a high level of accuracy in data entry.
• Ability to multitask, prioritise and work efficiently.
• Proficient in Microsoft Excel, email platforms, and CRM systems.
• Proactive and self-motivated, with the ability to anticipate needs and take initiative.