L2-3 Helpdesk Support

We are looking for an IT Support Specialist to work for a Constructions Company in Australia!

Job Qualifications:

• Prioritizing a customer-centric approach is crucial for the swift and professional resolution of user issues. Patience and empathy stand out as valuable attributes.
• Proficient in independently analysing and resolving simple technical problems, employing a logical and methodical approach to issue resolution.
• Adept at documenting support activities through ticketing systems to uphold a comprehensive record of issues and resolutions.
• Possesses a foundational understanding of computer hardware, software, and operating systems, coupled with familiarity in common applications and troubleshooting procedures.
• Demonstrates fundamental knowledge of Windows 10/11 Operating Systems and proficiency in administering Microsoft Office 365.
• Experienced in managing network switches and access points.
• Exhibits excellent communication skills, both verbal and written, along with adept presentation and negotiation abilities.
• Brings forth demonstrated experience in a help desk role.
• Skilled in setting up and troubleshooting mobile devices, as well as utilizing Teams for audio and video conferencing.
• Familiarity with ITSM-style service desk software, including proficiency in FreshService and Atlassian.
• Displays a willingness to collaborate with other IT team members, recognizing the value of supportive teamwork in enhancing overall efficiency and effectiveness.

Preferred Experience (but not required):

• Familiarity with virtualization platforms such as HyperV or VMWare, as well as Azure Cloud.
• Knowledge of PowerShell and VB scripts.
• Experience in managing key server roles, including but not limited to AD, DNS, DHCP, Group Policy, etc.
• Proficiency in working with SQL.
• Background in working within and supporting a Citrix environment.
• Experience with Microsoft Security Suite, Modern Authentication, Intune, and Autopilot.
• Familiarity with CHEOPS / Cubit.