ERP Service Desk Specialist

LEVEL 1 IT SUPPORT JOB DESCRIPTION

Position Overview:

As a Level 1 IT Support Specialist, you will be responsible for providing first-line technical support to staff across all branches, handling IT tickets, and assisting with system-related issues. This role requires strong problem-solving abilities and excellent communication skills

Key Responsibilities:

• Handle IT support tickets efficiently and effectively, providing timely resolutions to technical issues
• Create and manage new user accounts and formats in the system to ensure seamless processes
• Assist with basic troubleshooting of the PRONTO application and provide guidance on its usage
• Resolve technical issues related to sales systems and trackers, ensuring minimal disruption to operations
• Provide first-line and after-hours support in addressing hardware and software related concerns

Qualifications:

• Must have solid 2-5 years of IT support experience, demonstrating knowledge and proficiency in handling technical support tasks
• Preferred experience in the following technologies: PRONTO or similar applications, inventory applications, CRM systems, Excel, and Microsoft Office Suite
• Previous experience within the construction sector or building supplies stores is highly desirable

Skills and Competencies:

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues swiftly
• A proactive and self-motivated attitude, with the ability to work independently and as part of a team