Level 1 Desktop Support Engineer

Key Responsibilities:

• Basic IT desktop support
• Provide Level 1 support to customers via phone, email, and ticket system
• Ticket escalation management
• Basic network and configuration skills
• Provide Microsoft product support, including Office 365 maintenance
• Collaborate with the team to ensure timely and effective resolution of customer issues
• Maintain accurate documentation of support activities
• Answering the phone and actioning tickets for our customers
• Remote and onsite support to our clients
• Computer diagnosis and repairs

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service skills with the ability to communicate effectively with customers both written and verbal
• Ability to work both independently and as part of a team

Skills in the below is desirable but not mandatory:

• Current industry or tertiary qualifications including Diplomas and Certifications
• Familiar with remote management software (RMM)
• Prior experience with MSP
• Experience with a PSA