Customer Support Administrator

Were looking for a passionate Customer Service to provide excellent assistance and engage with our community on social media networks. This role will engage with our affiliated restaurants and be an ambassador of campaign and promote.

JOB RESPONSIBILITIES:

Assist the marketing team by responding to clients through Facebook, Instagram and other social media and promotion platform.

Provide assistance on general inquiries, reservation, and complaints.

Actively participate with the social media trend concerning dining to maintain visibility of the service.

Coordination with affiliated restaurants to ensure menu, pricing, image, promotion, and institution policy are all up to date.

Collaborate with the dining community across different social media platform and locations

Minimal interaction with clients through phone call

Work closely with the customer support team resolving inquiries

Build database for future services and promotion

Participate with the team meeting in a regular basis

General administrative and reporting task

JOB REQUIREMENTS:

Proven working experience in social media support or customer service for minimum of 1-2 years

Previous background in BPO or shared services preferably with NZ, UK and AU campaigns

Excellent communication skills both written and verbal

Adept with social media tools, applications and CRM. Previous experience in Zendesk or similar is an advantage

Have a positive attitude, keen to details, and customer-oriented

Have good multitasking and organizational ability

Willing to work on shifting schedule including weekends and holidays (AU to UK time)

Amenable to a work hybrid set up