Customer Service & Sales Specialist

Job Overview: We are seeking an experienced Sales Agent with strong customer service skills to join our team. This role requires a dynamic individual who excels in both sales and customer support, with a background in the [solar/electrical/energy] sectors being highly desirable. The ideal candidate will be empathetic, detail-oriented, and proactive, with a proven ability to manage leads and handle customer interactions professionally.

Key Responsibilities:

• Sales and Lead Management: Handle incoming leads from various platforms, including Facebook, and effectively book appointments. Manage and track leads through the sales pipeline, ensuring consistent follow-up and timely responses.
• Customer Service: Address customer inquiries, concerns, and complaints with empathy and professionalism. Provide solutions that address their pain points and enhance their overall experience.
• Communication: Exhibit excellent verbal and written communication skills. Clearly and persuasively communicate with customers over the phone and through email, ensuring they feel valued and understood.
• Problem Solving: Proactively identify and resolve potential roadblocks in the sales process. Offer quick and effective solutions to ensure smooth transactions and customer satisfaction.
• Record Keeping: Maintain accurate and up-to-date records of customer interactions, appointments, and follow-ups. Ensure all information is organized and accessible for future reference.
• Collaboration: Work closely with the sales and support teams to achieve common goals. Share insights and feedback to improve processes and customer experiences.
• Customer Focus: Always prioritize the customers needs, striving to deliver a positive and memorable experience. Demonstrate patience and persistence when handling objections and complaints.

Qualifications:

• Experience: At least 2 years of experience in customer service and sales-related roles, preferably within the solar, electrical, or energy industries.
• Skills:
  • Proven expertise in handling and booking appointments from leads on platforms such as Facebook.
  • Strong communication skills with the ability to speak clearly and professionally.
  • Excellent writing skills for crafting clear, concise, and friendly emails and messages.
• Personal Traits:
  • Empathetic: Understands customer pain points and manages complaints with care.
  • Detail-Oriented: Able to manage multiple leads and keep records updated.
  • Proactive Problem Solver: Responds quickly to issues and finds effective solutions.
  • Confident Communicator: Communicates clearly and persuasively, making customers feel heard.
  • Persistent: Follows up with leads effectively and overcomes objections.
  • Patient: Handles customer complaints calmly and listens actively.
  • Fluent in English: Speaks with a clear, neutral accent.
  • Team Player: Collaborates effectively with sales and support teams.
  • Customer-Focused: Values each customer and strives to provide a positive experience.