Customer Support Specialist (Outbound & B2B)

We are seeking a Customer Support Specialist with great communication and customer service abilities who will work for a company that develops retail marketing software.

Job Responsibilities:

• Handle customers needs and requirements
• Answer email and calls from customers and potential customers inquiring for the product/services offered
• Explain product or services being offered to customer
• Respond effectively in a timely fashion and give correct instructions or information to customer
• Establish trust and relationship by building rapport all throughout the call
• Identify prospects that fit the target demographic
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Use database, CRM, or other software to track progress with new prospects
• Create, maintain and update database of customers with complete information and emails
• Record customer information, outbound call history and customers response in detail
• Maintain customer information and companys document confidential
• Consolidate existing customer base while building new customer base

Job Requirement and Qualification:

• Minimum of 2-5 years customer service experience. A tech savvy with exp on E-commerce platforms is an advantage
• Preferably with experience on retail campaigns and ecommerce applications (similar to shopify)
• Preferably with background with Zendesk and Hubspot
• Excellent verbal and written English communication skills
• Excellent customer service skills
• Amenable to Shifting Schedule and Temporary WFH set-up
• AMENABLE TO WORK ON-SITE for the training period (CUBAO, QUEZON CITY)