Marketing & Events Implementation Specialist

Your Role

Step into the role of Marketing & Events Implementation Specialist, where you'll bring online and customized event services to life for clients across Australia, New Zealand, and beyond. Use your technical expertise, project management skills, and marketing support capabilities to deliver exceptional event experiences—before, during, and after the event—all while collaborating closely with our team and clients to ensure seamless execution at DBOS.

Quick Facts

• Work Setup: Hybrid
• Shift: Day Shift | Monday–Friday
• Employment Type: Full-time
• Location: Cubao, Quezon City

What You Can Look Forward To

• HMO after 30 days
• Above-market salary package
• Accessible, commute-friendly office location
• Free upskilling programs and training platforms
• Fun and exciting engagement activities, including team building, monthly bash, wellness programs, and more
• Career coaching and mentorship
• Strong, inclusive, and collaborative company culture

What You'll Be Bringing To The Table

• 3–5 years of experience in systems implementation, project management, events, marketing, or a related industry
• Tech-savvy with knowledge of HTML, CSS, and basic coding
• Previous client support or customer service experience preferred
• Basic understanding of digital marketing, social media, and website management
• Excellent verbal and written communication skills
• Strong analytical abilities and attention to detail
• High sense of urgency and ability to manage multiple priorities
• Outstanding organizational and time management skills
• Proactive, adaptable, and comfortable working in a fast-paced environment

Your Daily Tasks

Event Implementation & Client Support

• Receive and review handovers from the Sales Team detailing the Statement of Work and estimates
• Set up and maintain projects according to SLAs and client planning sheets
• Configure and deliver customized online event services, including:
  • Project setup on the client's platform
  • Creation of products and sales packs
  • Setup of payment gateways, taxes, and fees
  • Implementation of tracking and analytics scripts
  • Survey creation for onsite operations
  • Promotion code setup
  • Artwork uploads and updates
  • Customization of ticket and email templates
  • Execution of email and SMS campaigns
  • Data importation, checking, and testing
  • Activation of system features based on client requirements
  • Configuration of reports
  • Ongoing project maintenance and updates based on organizer requests
• Coordinate the final design, printing, and delivery of event tickets and badges
• Organize timely SMS and email communications
• Manage project workflows and task distribution from the Client Executive
• Serve as the primary client contact before the online service launch and provide secondary support post-launch
• Ensure clear and timely communication with clients throughout the project
• Meet internal and external deadlines and ensure projects are delivered accurately and efficiently

Marketing & Digital Support

• Manage and monitor the marketing inbox, responding to inquiries and coordinating requests as needed
• Support social media activities, including monitoring interactions, responding to comments and messages, and sharing approved reels and content
• Collect, organize, resize, and prepare logos, artwork, and other marketing assets for events, campaigns, and client requirements
• Assist with website updates, including uploading and updating content, images, event information, and other approved materials
• Support the team with basic marketing and promotional activities related to events and client projects
• Ensure marketing materials and digital assets are accurate, properly formatted, and aligned with brand guidelines

General Responsibilities

• Drive continuous improvement to exceed customer expectations
• Build strong and effective relationships with clients and event organizers
• Adhere to company policies, procedures, and information security requirements
• Undergo periodic security and background checks in line with client requirements
• Comply with information security policies to meet customer standards
• Perform additional reasonable duties as required