Sales Consultant (AU - Car rental Account)

The Subscription Sales Consultant provides customers with excellent service as the face of the subscription program, with a strong focus on sales generation and company growth. Operating in a dynamic, fast-changing environment, the role requires flexibility, adaptability, initiative, and strong organizational and problem-solving skills. This is a crucial sales position responsible for converting potential customers into subscribers and maximizing revenue through upselling.

Key Responsibilities

• Manage subscriptions from initial enquiry through to completion.
• Build rapport with customers and maintain ongoing communication for servicing, maintenance, vehicle swaps, and contract amendments.
• Identify upselling opportunities (e.g., higher vehicle class, KM packages, reduced excess).
• Follow up on leads, monitor and action emails, and process enquiries via Zendesk.
• Conduct outbound sales calls and handle inbound calls efficiently.
• Collaborate with internal stakeholders to ensure accurate vehicle details, pricing, and availability on the customer website.
• Process bookings and paperwork, clearly explaining terms and conditions.
• Provide advice on additional requirements and verify documentation.
• Process payments securely and follow up on outstanding debts.
• Support customers with enquiries and assist in complaints management.
• Gather customer feedback to inform product development and continuous improvement.
• Guide and train support staff in processes and procedures.
• Perform other reasonable duties as directed by senior management.

Key Attributes

• Strong sales ability with proven conversion skills.
• Excellent communication and relationship-building skills.
• Ability to upsell effectively and maximize revenue.
• Organized, detail-oriented, and adaptable in a fast-paced environment.
• Collaborative mindset with resilience and initiative.