Vocca — AI Deployment Lead

Type: Full-time | On-site (NYC, min 3 days/week) | New York City, NY Compensation: $110,000–$180,000 base + variable comp tied to upsell (~$200K personal quota) Hiring count: 1 Visa sponsorship: None available Reports to: CEO

About Vocca

Vocca builds AI voice agents for healthcare, automating appointment scheduling, inbound call handling, and patient-provider communication so clinical staff can focus on care. The company has strong product-market fit in France, where it serves 600+ practices (3,500+ providers) with 22x year-over-year growth, and is now entering the US market from its New York office. It has raised a $5.5M seed round and is already signing its first US logos.

Founded: 2024 | Team size: 11–50 | Total funding: ~$5.5M seed Industry: Healthcare / AI voice agents Website: vocca.com Office: New York City, NY

Why Candidates Should Join

• Founding ownership: First US post-sale hire — build the implementation/deployment/CS/expansion function from zero, reporting directly to the CEO.
• Proven traction, greenfield US: 22x YoY growth and 600+ practices in France, now expanding into the US with fresh seed funding and first logos already signed.
• Scope and upside: Own net revenue retention, carry an upsell quota with variable comp, and grow the function into a three-person team by year-end.

Intake Call Summary

Derived from the role brief on the Contrario page; intake video was not transcribed.

• Founding post-sale operator owning everything after the sale: implementation, deployment, customer success, and account expansion.
• Greenfield seat — no US ops playbook exists yet; reports directly to the CEO and sits at the center of US retention/growth.
• Primary performance metric is net revenue retention; carries a personal upsell quota (~$200K).
• Year-one success: roughly $1M ARR deployed and in production across US accounts, plus a documented, replicable onboarding process handed off.
• Builds the US ops function from the ground up and grows it to three people by year-end.
• Must be technical enough to configure, integrate, and go live independently (no engineering degree required); works with AI integrations and no-code tooling.
• Body "must-haves" beyond the sidebar Requirements to score against: strong client-facing presence/communication with practice operators and clinical staff; highly organized, logical, strong problem-solver able to own a portfolio and run multiple workstreams at once.
• NYC in-person minimum 3 days/week (ideally 5). No visa sponsorship.

The Role

A founding operator who owns the full post-sale lifecycle for Vocca's first US customers — implementation, deployment, customer success, and expansion — building the US ops function from scratch.

What You'll Be Doing

• Own the full post-sale lifecycle for US customers: configure and deploy signed accounts into production, drive time-to-go-live, and maintain a high successful-deployment rate.
• Serve as the primary point of contact for customer success, support, and account management so sales stays focused on new business.
• Drive retention and expansion (upsell and cross-sell) against a personal upsell quota; net revenue retention is the core metric.
• Build and document a replicable US onboarding and deployment playbook covering configurations, processes, and best practices.
• Develop deep product mastery to configure and go live independently, including working with AI integrations and no-code tooling.
• Hire and lead a small ops team as the customer base grows, targeting three people by year-end.

Tech stack: AI voice agent platform, product integrations, no-code tooling; exposure to AI coding tools (e.g., Claude Code, Codex) a plus.

Requirements

• 3 to 5 years in deployment, implementation, or customer success
• Technical product orientation, no engineering degree required
• Entrepreneurial mindset, operates without a playbook
• NYC in-person, minimum 3 days per week
• Healthcare or early-stage SaaS background a plus

Green Flags

• Entrepreneurial DNA, has built something
• Palantir-style deployment or forward-deployed ops background
• Healthcare or AI deployment experience
• Background at a high-caliber technology organization
• Strong educational background
• Understands workflows, can QA them, and interacts seamlessly with technical teams (FDE à la Palantir)
• Experience with AI coding tools (e.g., Claude Code, Codex)

Red Flags

• Frequent short tenures (less than one year across multiple roles)
• Only large-company experience (organizations over 1,000 employees)
• Needs a well-defined environment and playbook to operate
• Looking for a pure sales or purely technical role

Role Details

• Salary — $110,000–$180,000 base
• Variable — Tied to upsell performance (~$200K personal quota)
• Equity — Competitive (per benefits); platform equity fields set to 0% — confirm
• On-site policy — NYC in-person, min 3 days/week (ideally 5)
• Visa sponsorship — None available
• Employment type — Full-time
• Location — New York City, NY

Benefits: Medical, dental, and vision; employer-sponsored health contributions; 401(k); unlimited PTO; competitive equity; work expenses reimbursed.

Screening Questions

These are Contrario's Required Candidate Q&A on the submission form — Q1–Q9 are logistics captured elsewhere in the submission table; Q10–Q12 are substantive and feed Additional Notes / candidate-voice answers.

1. Administrative information
2. Phone number
3. LinkedIn profile URL
4. How did you hear about Vocca?
5. If you selected "Referral" or "Other," please specify
6. Are you okay to work at least 3 days a week in our office in Manhattan?
7. What are your comp expectations for this role ($/year)? Provide a number or range so we can ensure alignment before moving forward.
8. Will you now or in the future require Vocca to sponsor an immigration case in order to employ you? If yes, approximately when?
9. What is the earliest you could join us?
10. We're looking for driven, hardworking, and ambitious people. What makes you one of them?
11. If you had to build Vocca's US GTM acquisition plan for the next 6 months, which hypotheses would you test first, and why?
12. What's your plan for your first 30 days here? What would you do in those 30 days that 99% of candidates wouldn't think to do?

Interview Process

Stage 1 — Pending Approval — Candidate awaiting initial approval. Stage 2 — Initial Screen — Initial screen. Stage 3 — First Round Stage 4 — Second Round Stage 5 — Third Round Stage 6 — References Stage 7 — Offer Stage 8 — Hired — Candidate accepts and starts.