Customer Activation Manager — Warp

Customer Activation Manager — Warp

Location: New York City, NY (Onsite)
Compensation: $101,000 – $162,000 base + equity
Experience Level: 3+ years
Employment Type: Full-Time
Headcount: 2 open seats

About Warp

Warp is an AI-native payroll, benefits, compliance, and employee management platform serving more than 1,000 companies. The company automates payroll processing, multi-state compliance, tax registrations, benefits administration, and HR workflows through AI-driven automation. Backed by $25M from Sound Ventures, Y Combinator, and founders of Dropbox, Replit, OpenAI, and Cruise. Team includes talent from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.

About the Role

This is a customer-facing implementation role owning the full onboarding lifecycle from signed contract through successful graduation — driving first payroll execution on the first eligible pay cycle and managing multiple concurrent implementations across customer segments.

What You'll Own

• Own customer onboarding from signed contract through successful graduation
• Drive first payroll execution on the first eligible pay cycle
• Ensure accurate payroll data migration, tax registrations, and bank verification
• Manage multiple concurrent implementations
• Execute onboarding programs tailored by customer size
• Partner with Engineering, Tax Operations, Support, and Customer Success
• Resolve onboarding blockers and implementation challenges
• Own graduation criteria, stakeholder engagement, and feature adoption
• Improve onboarding templates, playbooks, escalation paths, and processes

Requirements

• 3+ years in implementation, customer success, onboarding, or project management
• B2B SaaS experience with ownership of onboarding, activation, or implementation KPIs
• Strong project management skills and experience managing multiple simultaneous implementations
• Payroll, HR tech, fintech, or adjacent domain experience
• Ability to adapt onboarding motions by customer size
• High agency and bias toward action

Target Backgrounds

Strong signals include experience at Rippling, Justworks, Gusto, or Paylocity — particularly payroll or HRIS implementation ownership, customer onboarding KPI ownership, early-stage startup experience, fintech implementation experience, and process builder mentality. Ideal roles: Implementation Manager, Customer Success Manager, Customer Onboarding Manager, Payroll Implementation Specialist, HRIS Implementation Consultant, Fintech Implementation Manager, Project Manager, Activation Manager, or Solutions Consultant.

This Role Is NOT For

• Pure account management backgrounds without implementation ownership
• Candidates with no payroll or HR technology exposure
• Process-averse operators or those with weak project management skills
• Profiles without onboarding metric ownership

Interview Process

1. Application review
2. Hiring manager screening
3. First round
4. Second round
5. Onsite
6. Offer

Logistics

• Role is onsite in New York City — please only apply if you can commit to this

Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Warp.