Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the government industry known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Description:

We are seeking a highly skilled and experienced Sitecore Platform Operations Specialist to join our team. In this operational role, you will be responsible for managing and maintaining the Sitecore platform, including deployment, product updates, and addressing product vulnerabilities. Your expertise in Sitecore administration will be crucial in ensuring the smooth operation of our digital infrastructure and delivering a seamless experience for our users.

Key Responsibilities:

1. Sitecore Platform Management:

• Oversee the day-to-day operations of the Sitecore platform, including deployment, configuration, and optimization.
• Ensure the reliability, availability, and performance of the Sitecore platform to meet business requirements.
• Implement best practices and standards for Sitecore platform administration, ensuring adherence to industry guidelines and security protocols.

2. Incident Management and Support:

• Respond to user queries, particularly functional queries related to the Sitecore platform.
• Resolve issues and errors raised by users, conducting in-depth analysis and making necessary configuration changes.
• Triage incidents and escalate qualifying incidents to L3 for further resolution.
• Perform bug fixes, data cleanup, and troubleshooting activities as needed.

3. Deployment and Release Management:

• Deploy code base to production and test environments, ensuring smooth deployment processes.
• Conduct root cause analysis to identify underlying issues and prevent recurrence.
• Fulfill service requests related to the Sitecore platform.
• Deployment to test environment to ensure compatibility and functionality.

4. Database and Infrastructure Management:

• Provide L1 support for Active Directory, particularly user management tasks.
• Perform SQL admin activities related to application-specific areas, ensuring database integrity and performance.
• Manage application content database backup and restore processes to safeguard data integrity.
• Implement application configuration changes in the database to support evolving business requirements.
• Manage any custom databases specific to the application, ensuring their integrity and optimal performance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in Sitecore platform administration, with a strong understanding of Sitecore architecture, deployment, and configuration.
• Hands-on experience with deployment tools and methodologies, such as Azure DevOps or Octopus Deploy.
• Familiarity with security best practices and vulnerability management processes in Sitecore environments.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Certification in Sitecore platform administration or related areas (preferred).

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Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services. With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent. Our greatest asset is our talented team of IT professionals. Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.